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For Companies At a Glance
- Tasks: Help customers manage their accounts and resolve outstanding balances.
- Company: Join a dynamic team focused on customer service and financial recovery.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping customers while developing valuable skills.
- Qualifications: Previous experience in collections is a plus, but not essential; strong communication skills are key.
- Other info: Be part of a collaborative team that values fairness and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
As the Collections Advisor, you will be responsible for safeguarding the assets of the business through all areas of collection activity on balances due or outstanding to the company from customers and suppliers.
Effective monthly management of the accounts assigned to the Advisor which have either fallen into arrears or where the account requires attention to operate effectively.
To be a designated point of contact for customers assigned to them. Ensure timely actions are conducted on customer accounts in arrears, by utilizing the Collections' workflow system.
To ensure arrears levels and age profile on accounts assigned remain with the team objectives and action is taken to maintain low levels of debt. To treat customers fairly and refer any customer suspected of being vulnerable to recovery or notify management.
Take responsibility for being a good team player by ensuring team tasks are shared equally, such as phones, statements, and group email.
Skills & Experience
- Previous Collections/Recovery experience desirable
- Background in accounting or legal roles with any associated qualifications is desirable but not essential.
- Excellent communication skills via all mediums (Email, Phone – essential)
- Analytical and objective approach to problem-solving.
- Knowledge of DPA, CCA, FCA, TCF & Money Laundering (desirable).
- Strong team ethic.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Recovery Customer Advisor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Customer Advisor
✨Tip Number 1
Familiarise yourself with the key regulations and guidelines mentioned in the job description, such as DPA, CCA, FCA, TCF, and Money Laundering. Understanding these will not only help you in the interview but also demonstrate your commitment to compliance and ethical practices.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practice responding to common customer queries or complaints related to collections, as this will prepare you for real-life scenarios you might face in the role.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've solved problems in previous roles. Think about specific situations where you successfully managed accounts in arrears or improved collection processes, as these will be valuable talking points during your interview.
✨Tip Number 4
Emphasise your team player mentality. Be ready to discuss how you've collaborated with colleagues in past positions, particularly in shared tasks like managing calls or emails. This will highlight your ability to work effectively within a team environment, which is crucial for this role.
We think you need these skills to ace Recovery Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or recovery. Emphasise any previous roles where you managed accounts in arrears and demonstrate your understanding of customer service principles.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples from your past work that illustrate how you've successfully managed customer accounts and resolved issues.
Highlight Relevant Skills: In your application, clearly outline your skills related to the role, such as your knowledge of DPA, CCA, FCA, TCF, and Money Laundering. This will show that you understand the regulatory environment of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Hays
✨Showcase Your Communication Skills
As a Recovery Customer Advisor, you'll need to communicate effectively with customers. Prepare examples of how you've successfully handled difficult conversations in the past, whether over the phone or via email.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific instances where you've resolved issues or managed accounts in arrears. Highlight your analytical approach and how it led to successful outcomes.
✨Familiarise Yourself with Relevant Regulations
Brush up on your knowledge of DPA, CCA, FCA, TCF, and Money Laundering regulations. Being able to discuss these topics will show your understanding of the legal framework surrounding collections.
✨Emphasise Teamwork
Since being a good team player is crucial for this role, prepare to share examples of how you've collaborated with colleagues in previous positions. Highlight your willingness to share tasks and support your team.
