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For Companies At a Glance
- Tasks: Manage customer accounts and ensure timely collection of outstanding balances.
- Company: Join a dynamic team focused on safeguarding business assets and customer relationships.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping customers while developing valuable skills in finance and communication.
- Qualifications: Previous experience in collections is a plus; strong communication skills are essential.
- Other info: Perfect for those looking to kickstart their career in finance or customer service.
The predicted salary is between 24000 - 36000 £ per year.
As the Collections Advisor, you will be responsible for safeguarding the assets of the business through all areas of collection activity on balances due or outstanding to the company from customers and suppliers.
Effective monthly management of the accounts assigned to the Advisor which have either fallen into arrears or where the account requires attention to operate effectively.
To be a designated point of contact for customers assigned to them. Ensure timely actions are conducted on customer accounts in arrears, by utilizing the Collections' workflow system.
To ensure arrears levels and age profile on accounts assigned remain with the team objectives and action is taken to maintain low levels of debt. To treat customers fairly and refer any customer suspected of being vulnerable to recovery or notify management.
Take responsibility for being a good team player by ensuring team tasks are shared equally, such as phones, statements, and group email.
Skills & Experience
- Previous Collections/Recovery experience desirable
- Background in accounting or legal roles with any associated qualifications is desirable but not essential.
- Excellent communication skills via all mediums (Email, Phone - essential)
- Analytical and objective approach to problem-solving.
- Knowledge of DPA, CCA, FCA, TCF & Money Laundering (desirable).
- Strong team ethic.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Recovery Customer Advisor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Customer Advisor
✨Tip Number 1
Familiarise yourself with the key regulations mentioned in the job description, such as DPA, CCA, FCA, TCF, and Money Laundering. Understanding these will not only help you in the role but also show us that you're proactive and knowledgeable during the interview.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practice handling difficult conversations, as this role requires you to manage sensitive situations with customers effectively.
✨Tip Number 3
Demonstrate your analytical skills by preparing examples of how you've solved problems in previous roles. Be ready to discuss specific instances where you've successfully managed accounts in arrears or improved collection processes.
✨Tip Number 4
Showcase your team player mentality by thinking of ways you can contribute to a collaborative environment. Prepare to share experiences where you've worked well within a team, especially in managing shared tasks like phone calls and emails.
We think you need these skills to ace Recovery Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or recovery. Emphasise any previous roles where you've managed accounts in arrears or dealt with customer communications.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of treating customers fairly. Mention specific skills like communication and problem-solving that align with the job description.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as analytical thinking and teamwork. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Hays
✨Showcase Your Communication Skills
As a Recovery Customer Advisor, you'll need to demonstrate excellent communication skills. Be prepared to discuss how you've effectively communicated with customers in the past, whether through email or phone. Use specific examples to illustrate your ability to handle difficult conversations and resolve issues.
✨Understand the Legal Framework
Familiarise yourself with relevant regulations such as DPA, CCA, FCA, TCF, and Money Laundering. Even if you don't have extensive experience, showing that you understand these concepts will impress the interviewers and demonstrate your commitment to compliance and ethical practices.
✨Highlight Your Team Player Attitude
This role requires a strong team ethic, so be ready to share examples of how you've collaborated with colleagues in previous positions. Discuss how you’ve contributed to team tasks and supported your peers, as this will show that you can work well within a team environment.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to collections and recovery. Prepare by thinking of past experiences where you successfully resolved issues or improved processes. This analytical approach will showcase your problem-solving skills and readiness for the role.
