At a Glance
- Tasks: Be the friendly face of our company, handling calls and customer queries.
- Company: Join a supportive team focused on exceptional customer service.
- Benefits: Enjoy flexible working hours, onsite parking, and a friendly work environment.
- Other info: Work three days a week: Monday to Wednesday.
- Why this job: Perfect for those who thrive in dynamic settings and love helping others.
- Qualifications: Customer service experience and excellent IT skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Strong customer service skills, good telephone etiquette, organisational skills.
My client is seeking a dedicated customer Receptionist to join their team. You will be the first point of contact for customers, providing exceptional service and support. Your primary responsibilities will include:
- Handling inbound and outbound calls
- Addressing customer enquiries
- Resolving issues efficiently and professionally
- Overseeing and managing the email inbox
- Providing accurate information and assistance to customers
- Resolving customer queries and complaints in a timely manner
- Updating customer records and maintaining detailed call logs
- Collaborating with team members to ensure customer satisfaction
- Adhering to company policies and procedures
What you'll need to succeed:
- Experience in Customer Service and previous experience in a similar role
- Excellent IT skills
- Ability to influence and negotiate at all levels with internal and external customers
- Ability to work under pressure and meet deadlines whilst managing conflicting demands and interruptions
- Advisory, guiding and persuasive skills to deal with difficult situations and customers
What you'll get in return:
- Flexible working once trained
- A supporting and friendly work environment
- Parking onsite
- Working days - 3 days Monday, Tuesday, Wednesday
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Welwyn Garden City
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're prepared for the challenges of the role.
✨Tip Number 2
Practice your telephone etiquette by role-playing with a friend or family member. Being articulate and professional on the phone is crucial for a receptionist, so honing this skill can set you apart from other candidates.
✨Tip Number 3
Research the company’s values and customer service philosophy. Understanding their approach will allow you to tailor your responses in the interview, demonstrating that you align with their mission and can contribute positively to their team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully managed customer complaints or high-pressure situations. Sharing these stories will showcase your ability to handle the demands of the receptionist role effectively.
We think you need these skills to ace Receptionist in Welwyn Garden City
Some tips for your application 🫡
Highlight Customer Service Experience:Make sure to emphasise any previous experience in customer service roles. Use specific examples that showcase your ability to handle enquiries and resolve issues effectively.
Showcase Communication Skills:Since the role requires excellent telephone etiquette, include examples of how you've successfully managed calls or communicated with customers in past positions. This will demonstrate your suitability for the role.
Detail Organisational Skills:Mention your organisational skills by providing examples of how you have managed multiple tasks or maintained detailed records in previous jobs. This is crucial for a receptionist role.
Tailor Your CV:Customise your CV to align with the job description. Highlight relevant skills such as IT proficiency and the ability to work under pressure, ensuring they stand out to the hiring team.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
Since the role requires strong customer service skills, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Telephone Etiquette
As a receptionist, you'll be handling a lot of calls. Practice your telephone etiquette before the interview. Speak clearly, listen actively, and be ready to explain how you would handle difficult calls or customer complaints.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage pressure and conflicting demands. Think of scenarios where you had to prioritise tasks or deal with challenging customers, and be ready to discuss how you handled those situations.
✨Familiarise Yourself with Company Policies
Understanding the company's policies and procedures can set you apart. Research the company beforehand and be ready to discuss how you would adhere to their guidelines while providing excellent customer service.
