Senior Customer Operations Advisor in Reading

You will be joining a globally recognised organisation within the consumer goods/FMCG sector, renowned for its strong brand, market-leading products, and high-performing, collaborative culture. Following a period of exceptional growth and commercial success, the business is expanding its Customer Operations function to ensure it can continue to deliver outstanding service and maintain operational excellence across a diverse customer base - from major national retailers to smaller independent partners. This is an opportunity to join a dynamic and forward-thinking team where your contribution will have a direct impact on customer experience and business performance.

As a Senior Customer Operations Advisor, you will play a pivotal role at the intersection of supply chain and customer operations, ensuring the seamless flow of goods, effective order management, and high levels of customer satisfaction. This is a fast-paced, high-impact role where you will be expected to quickly take ownership of key processes and contribute to a high-performing team environment.

Key responsibilities include:

• Managing end-to-end customer order processing, ensuring accuracy and timely fulfilment
• Reviewing weekly replenishment orders against stock and sales data to support inventory optimisation
• Supporting product launches and promotional campaigns, ensuring operational readiness and execution
• Acting as a key point of contact for customers on order queries, supply issues, and short-term flow of goods
• Handling customer claims, including discrepancies, damages, and credit management
• Collaborating with internal teams (including sales and supply chain) to ensure alignment and delivery
• Identifying opportunities for continuous improvement and contributing to process enhancements

You will play a critical role in helping the business deliver against sales targets by ensuring products are available to customers when and where they are needed.

What you'll need to succeed:

To thrive in this role, you will bring a strong operational foundation, a proactive mindset, and the ability to perform effectively in a fast-moving, customer-focused environment. You will have:

• Proven experience in customer operations, supply chain, logistics, or order management
• Hands-on experience managing order processing, inventory, and customer accounts
• Experience working within a B2B environment, ideally across FMCG, retail, or logistics sectors
• Strong working knowledge of SAP (highly preferred) or similar ERP systems
• Experience handling customer claims and issue resolution
• Advanced Excel skills and confidence working with data
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Strong communication and stakeholder management skills, with the ability to work cross-functionally

A degree (or equivalent experience) is desirable. You will also demonstrate a proactive, can-do attitude, strong team spirit, and the ability to integrate quickly into a high-performing environment.

What you'll get in return:

In return, you will have the opportunity to join a successful and growing organisation where your impact will be visible from day one. You can expect:

• A high-impact role within a fast-paced and commercially driven team
• Exposure to major retail customers and complex supply chain operations
• A collaborative, supportive working environment with experienced colleagues
• The opportunity to contribute to a team that values continuous improvement and innovation
• Hybrid working (3 days on-site) within a modern office environment

This role is ideal for someone looking to further develop their career within customer operations, supply chain, or FMCG environments, while making a meaningful contribution to a high-performing team.

If you're a motivated and experienced operations professional looking for your next challenge in a fast-paced, growth-focused environment, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.