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- Tasks: Lead the design and implementation of innovative service models in a tech-enabled accountancy practice.
- Company: Join a forward-thinking firm known for its modern culture and supportive leadership.
- Benefits: Enjoy hybrid working, personal growth opportunities, and a fantastic benefits package.
- Why this job: Shape the future of digital reporting and make a real impact in a growing practice.
- Qualifications: Strong operational leadership experience and a knack for digital transformation.
- Other info: Collaborative environment with genuine investment in your development.
Your new company is a forward-thinking, tech-enabled accountancy practice continuing its ambitious expansion across the South. With that growth comes the need for a commercially minded leader to shape and deliver a brand-new service line. This firm is known for its modern culture, supportive senior leadership, and genuine investment in people. You will be joining a collaborative environment where innovation, operational excellence, and digital transformation sit right at the heart of their strategy.
Your new role as Senior Business Service & System Manager involves taking ownership of designing and implementing an efficient, scalable service model that supports a high-volume digital reporting function. This is a strategic, hands-on role where you will:
- Build streamlined processes, workflows, and team structures to support consistent, high-quality service delivery.
- Shape pricing, commercial tools, and performance frameworks to ensure profitability and clarity across the portfolio.
- Lead client communication and onboarding journeys, ensuring a smooth transition into digital processes and systems.
- Champion digital adoption across cloud bookkeeping and reporting platforms.
- Recruit, develop, and manage an effective operational team as the service scales.
- Work closely with senior leaders, tax specialists, and technology partners to ensure a seamless, joined-up client experience.
This is a brilliant opportunity for someone who enjoys building something from the ground up and wants the freedom to influence long-term operational strategy.
To succeed, you will thrive if you are a confident, commercially aware senior manager with:
- Strong operational leadership experience within an accountancy practice environment.
- Proven ability to design and implement new service lines, systems, or large-scale operational processes.
- A naturally analytical mindset and strong commercial instincts around pricing, margin control, and workflow optimisation.
- Experience leading digital transformation projects and transitioning teams or clients onto new systems.
- Excellent communication skills and the ability to influence change at all levels.
- Professional backgrounds from audit, accounts, outsourcing, tax, or digital transformation (ACA/ACCA/CTA/AAT/ATT advantageous but not essential) all translate well.
You will be joining a firm that truly looks after its people with:
- Hybrid working and flexibility built around core hours.
- Exposure to a wide variety of clients and internal stakeholders.
- Genuine progression opportunities within a growing practice.
- Strong commitment to training, leadership development, and personal growth.
- A friendly, supportive culture, plus an excellent benefits package including wellbeing initiatives, recognition awards, and enhanced holiday options.
Senior Business Services & Systems Manager in Reading employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Services & Systems Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the accountancy world and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Since this firm is all about innovation and collaboration, think of examples from your past that showcase your ability to lead teams and drive digital transformation.
✨Tip Number 3
Don’t just wait for job postings to pop up! Be proactive and apply through our website. Tailor your application to highlight your operational leadership experience and how you can shape new service lines.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a great way to reiterate your interest in the role and remind them why you’re the best fit for leading their new service line.
We think you need these skills to ace Senior Business Services & Systems Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Business Services & Systems Manager role. Highlight your operational leadership experience and any digital transformation projects you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've designed and implemented new service lines or systems in the past, and how that experience can benefit us.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to influence change.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our forward-thinking team.
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, culture, and recent developments. This will not only help you tailor your answers but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Senior Business Services & Systems Manager, you'll need to demonstrate strong operational leadership. Prepare examples from your past experiences where you've successfully led teams or implemented new processes. Be ready to discuss how you can bring that expertise to their firm.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think about potential challenges the company might face in digital transformation and be prepared to discuss how you would tackle them. This shows your analytical mindset and readiness to contribute.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience with client onboarding and digital adoption.
