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- Tasks: Coordinate quotes, deliver customer service, and collaborate with teams to ensure accuracy.
- Company: Join an award-winning family-run manufacturing leader with over 30 years of success.
- Benefits: Enjoy hybrid working, 32 days holiday, and a 5% pension scheme.
- Other info: This is a 12-month contract covering maternity leave, with potential for future opportunities.
- Why this job: Be part of a supportive culture where customer satisfaction is key and growth opportunities abound.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Quote Coordinator – Cookstown
The company:
Our client an award-winning organisation based in Cookstown is firmly established as one of Europe\’s largest manufacturing organisations and is a market leader in their industry. They are a family-run company and have successfully been trading for over 30 years and now have sites across Europe.
They are recruiting for a Quote Coordinator. This is a 12 month contract initially to cover maternity. Hours of work are Monday-Friday 9-5. Salary can be discussed at interview.
As Quote Coordinator duties include:
- Collaborating with internal teams to support the delivery of technically accurate, timely and commercially astute quotations
- Communicate effectively via email, on the phone and in person
- Instil and maintain a customer service culture (internal and external) where the customer always comes first
- Check leads to identify and remove duplicate entries at the earliest opportunity
- Review and triage quotations requests from existing and potential customers – internal and external
- Understand customer requirements to support the provision of accurate and time-sensitive quotations
- Co-ordinate the collection of all necessary information
- Enter the baseline information required on the company\’s Customer Relationship Management (CRM) system
- Ensure that all documentation supporting quotations requests is uploaded to the company\’s CRM system before opportunities are released for quoting
- Collaborate and communicate with internal teams to manage the work flow and ensure quotations are completed accurately and on time
- Prepare and maintain a repository of templates and response content for managing enquiries
- Work closely with Sales Managers to ensure that customers\’ needs are understood and met, if not exceeded
- Seek feedback from customers (internal and external) to support continuous improvement in service levels and conversion rates
- Deal with customer queries and provide updates on progress
What you get in returnYou will get an excellent starting salary, hybrid working from home 1 day a week after training, 32 days holidays, 5% pension and a great opportunity to join a reputable leading engineering firm.
If you are interested in this role please call Brian in Hays on or email cv
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Quotes Coordinator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quotes Coordinator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you communicate effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills. Since the role involves delivering excellent customer service, think of examples from your past experiences where you've successfully handled customer queries or built strong relationships.
✨Tip Number 3
Brush up on your CRM software skills. Being comfortable with CRM systems is crucial for this role, so if you have experience with any specific platforms, be ready to discuss that in your conversations.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Quotes Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Quote Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and quotation management. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to build relationships, manage quotations, and collaborate with teams effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Quote Coordinator role.
How to prepare for a job interview at Hays
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and products. Understanding their position in the market and their customer service philosophy will help you tailor your responses and show genuine interest.
✨Prepare for Customer Service Scenarios
As a Quote Coordinator, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you successfully handled customer queries or built strong relationships, as this will showcase your ability to meet the role's demands.
✨Familiarise Yourself with CRM Systems
Since the role involves using a Customer Relationship Management (CRM) system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM software, be ready to discuss it during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, the challenges they face in delivering quotations, or how success is measured in this position.