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- Tasks: Provide hands-on IT support and improve the tech environment.
- Company: Established organisation known for quality and reliability.
- Benefits: Part-time role, pension scheme, free parking, and company events.
- Why this job: Join a supportive team and build a long-term career in IT.
- Qualifications: 3+ years in IT support with strong troubleshooting skills.
- Other info: Dynamic work culture with opportunities for professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Our client is a long-established, multi-skilled organisation. The company has delivered many prestigious projects across both the public and private sectors throughout the UK, earning a strong reputation for quality, integrity, and reliability. With a continued focus on excellence in workmanship, products, and customer care, our client offers a stable and supportive environment in which employees can build long-term careers.
An excellent opportunity has arisen for a Part-Time IT Support Technician to join and support the organisation's overall IT infrastructure. Based at the company's Head Office in Portadown, with occasional travel to other sites across Northern Ireland, this role will provide hands-on, first-line IT support to internal users.
Reporting directly to the Finance Director, you will take ownership of day-to-day IT support across the business, ensuring systems, networks, hardware, and applications operate effectively. You will also contribute to internal IT projects and play a key role in maintaining and improving the organisation's technology environment.
What You Need to Succeed
- Proven experience in an IT support role, with hands-on responsibility for managing and supporting hardware, software, networks, and infrastructure
- Experience supporting new starters and leavers, including device setup, account creation, and access permissions
- Strong troubleshooting skills across desktop, server, network, and application environments
- Experience deploying and supporting Microsoft-based devices, mobile phones, VPNs, and associated security requirements
- Working knowledge of network security, VPNs, and compliance best practice
- Experience managing anti-spam solutions and maintaining internal IT documentation
- Strong communication and interpersonal skills, with the ability to support users professionally and effectively
- A proactive, ownership-driven approach to IT support, including occasional out-of-hours assistance
- A full, clean UK driving licence
- Minimum 3 years' IT support experience, supporting VPNs and networking.
What You Will Get in Return
- A permanent, part-time position within a well-established and respected organisation
- The opportunity to build a long-term career while gaining exposure to a broad IT environment
- Supportive leadership and close collaboration with key stakeholders across the business
- Company pension scheme
- Free on-site parking
- Company events and a positive working culture
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Support Technician in Portadown employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Portadown
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. Make sure you can showcase your troubleshooting skills and experience with Microsoft devices, as these will be key in impressing your potential employer.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website! We’ve got loads of great opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Support Technician in Portadown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in managing hardware and software, and don’t forget to mention your troubleshooting skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your proactive approach to IT support and how you can contribute to the company’s tech environment.
Showcase Your Communication Skills: Since this role involves supporting users, it’s crucial to demonstrate your strong communication skills. Use examples in your application that show how you’ve effectively helped others in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Hays
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft-based devices, VPNs, and network security. Be ready to discuss your hands-on experience with troubleshooting and supporting hardware and software, as this will show you’re the right fit for the IT Support Technician role.
✨Showcase Your Communication Skills
Since you'll be supporting internal users, it’s crucial to demonstrate strong communication skills during the interview. Practice explaining complex IT concepts in simple terms, as this will highlight your ability to support users effectively and professionally.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experience where you successfully resolved IT issues or supported new starters. This will help you illustrate your proactive approach and ownership-driven mindset.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. Since they focus on quality, integrity, and reliability, be prepared to discuss how your work ethic aligns with these principles. Showing that you understand and appreciate their environment can set you apart from other candidates.