At a Glance
- Tasks: Lead a customer service team and manage key client orders from start to finish.
- Company: Join a respected engineering firm working on exciting global projects.
- Benefits: Earn £18.97 per hour, enjoy hybrid working, and gain valuable experience.
- Other info: Long-term contract with potential for extension and career advancement.
- Why this job: Make a real impact in a supportive environment with opportunities for growth.
- Qualifications: Experience in team leadership and customer order management is essential.
The predicted salary is between 36 - 40 £ per hour.
Customer service / management team leader: Peterborough, long-term assignment with a great company!
Your new company: This job is to work for the support team of a highly respected engineering and manufacturing organisation based in Peterborough. They are delivering a major global project and require experienced customer order management expertise to support long-term, complex operational activity. This is a hybrid role, working three days per week on site, with an initial 12 month assignment that is very likely to extend.
Your new role: This job is, in essence, a customer service team leader's job. In this varied and fast-paced position, you will lead and support a team of four within Customer Order Management, ensuring a consistently high level of service for key customer accounts. You'll act as the central point of contact for all order-related activity, managing the full life cycle of your own key clients from order entry and specification checks through to invoicing, credits/debits, logistics documentation and resolving escalations, as well as overseeing and supporting your team. You will collaborate closely with Engineering, Product Planning, Purchasing and Production to confirm technical specifications, interpret complex customer requirements, and configure Bills of Material. You'll also help drive continuous improvements across processes, communication, order accuracy and workflow efficiency. Proactive communication with customers and support for customer visits will form an important part of your role.
What you'll need to succeed:
- Experience supervising or leading a small team
- Experience in customer order management, supply chain, logistics or a related operational role
- Excellent communication skills with the ability to manage cross-functional relationships
- Strong organisational skills, attention to detail and the ability to manage multiple priorities
- A customer-centric mindset, with the ability to resolve issues and drive positive outcomes
What you'll get in return: The opportunity to join a global, market-leading engineering business. A long-term project with strong potential for extension beyond the initial 12 months. Hybrid working (3 days in the office per week). A collaborative, supportive working environment where your impact will be visible and valued.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now.
Customer Management Team Leader in Peterborough employer: Hays
Join a highly respected engineering and manufacturing organisation in Peterborough, where you will lead a dedicated customer management team in a collaborative and supportive environment. With a focus on employee growth and a commitment to continuous improvement, this long-term role offers hybrid working arrangements and the chance to make a significant impact on key customer accounts. Enjoy competitive pay and the opportunity to be part of a global project that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Management Team Leader in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams or resolved customer issues. This will help you stand out as a strong candidate for the Customer Management Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Management Team Leader in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer order management expertise and any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Management Team Leader role. Share specific examples of how you've led teams and improved processes in previous jobs.
Show Off Your Communication Skills:Since this role involves managing cross-functional relationships, make sure to showcase your excellent communication skills in your application. We love candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the ins and outs of customer order management. Brush up on your knowledge of supply chain processes, logistics, and how to manage customer relationships effectively. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and drive positive outcomes.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare by thinking about past challenges you've faced in customer service or order management and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your interest in the company and the role. You might ask about the team's current challenges or how success is measured in this position. It’s a great way to demonstrate your proactive mindset!
