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For Companies At a Glance
- Tasks: Assist customers with empathy and resolve their issues through effective communication.
- Company: Join a compassionate organisation dedicated to supporting vulnerable individuals in Warrington.
- Benefits: Enjoy a competitive salary, career progression, and a friendly team environment.
- Why this job: Make a positive impact while developing your skills in a supportive workplace culture.
- Qualifications: Excellent communication skills and a genuine desire to help others are essential.
- Other info: Part-time role with flexible shift patterns, perfect for students or those seeking work-life balance.
Your new company
Are you looking to work for a compassionate and dedicated organisation committed to making a positive impact on the lives of vulnerable individuals? My client, based in Warrington, is seeking a team of 5 part-time customer service advisors to join their team on a permanent basis. Through personalised support and exceptional service, this organisation strives to help those facing challenges and help them achieve their goals in a safe, respectful, and caring environment.
Your new role
The positions are being offered as part-time with shift patterns as follows:
- Part time 31 hours per week
- The shift patterns are: core hours 08:00-17:30. There will be some 07:30-17:00 shifts, normally every 4 weeks and likewise with late shift one every 4 weeks. The late shift is 13:00-22:15 again once per month.
Monday/Tuesday team
- Week 1-Monday, Tuesday, Wednesday
- Week 2-Monday, Tuesday, Thursday, Friday
Thursday/Friday team
- Week 1-Thursday, Friday, Saturday, Sunday
- Week 2-Wednesday, Thursday, Friday
You will be joining a friendly and supportive team who pride themselves on the service they deliver to both internal and external customers. Some of your duties will include, but not limited to:
- Coordinating effectively with other team members, housing officers, and external parties to resolve customer issues and ensure prompt service.
- Providing a friendly, empathetic approach when speaking to customers, especially older and vulnerable individuals, ensuring they feel reassured and supported.
- Making regular phone calls to vulnerable customers to confirm their well-being and ensure their property is safe.
- Accurately recording information from customer interactions, including call details, issues reported, and any necessary follow-ups, into the organisation's system.
What you'll need to succeed
- Excellent communication skills, both written and verbal
- A genuine desire to help others, especially vulnerable individuals
- Have an empathetic and friendly approach
- Excellent eye for detail
- Very personable and professional
What you'll get in return
- Working within a friendly and supportive team
- Career progression opportunities
- Competitive salary
- Additional benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Part Time Customer Service - 31 hours per week employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service - 31 hours per week
✨Tip Number 1
Familiarise yourself with the organisation's mission and values. Understanding their commitment to helping vulnerable individuals will allow you to align your responses during interviews, showcasing your genuine desire to contribute positively.
✨Tip Number 2
Prepare for role-play scenarios that may come up in the interview. Practising how to handle customer interactions, especially with vulnerable individuals, will demonstrate your empathy and communication skills effectively.
✨Tip Number 3
Research common challenges faced by vulnerable individuals in customer service contexts. Being knowledgeable about these issues will help you provide thoughtful insights during discussions, showing your readiness to tackle real-world problems.
✨Tip Number 4
Network with current or former employees of the organisation if possible. Gaining insider knowledge about the team dynamics and work culture can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace Part Time Customer Service - 31 hours per week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you worked with vulnerable individuals. Use specific examples to demonstrate your communication skills and empathetic approach.
Craft a Compelling Cover Letter: Write a cover letter that reflects your genuine desire to help others. Mention why you are drawn to this particular organisation and how your values align with their mission to support vulnerable individuals.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills and attention to detail. Provide examples of how you've successfully resolved customer issues in the past, showcasing your ability to work effectively in a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Hays
✨Show Your Empathy
Since the role involves supporting vulnerable individuals, it's crucial to demonstrate your empathetic nature during the interview. Share examples of how you've helped others in challenging situations, highlighting your ability to connect with people on a personal level.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions and ensure you can explain your previous experiences effectively.
✨Highlight Your Attention to Detail
The job requires accurate recording of customer interactions. Be prepared to discuss instances where your attention to detail made a difference in your work. This could include examples from previous roles or projects where accuracy was key.
✨Understand the Company’s Values
Research the organisation's mission and values before the interview. Showing that you align with their commitment to making a positive impact will demonstrate your genuine interest in the role and help you stand out as a candidate.
