At a Glance
- Tasks: Manage housing applications and ensure smooth allocations in a busy, customer-focused team.
- Company: Respected Housing Association in Glasgow with a collaborative culture.
- Benefits: Immediate start, competitive hourly rate, and valuable experience in social housing.
- Other info: Supportive team environment with opportunities for professional growth.
- Why this job: Make a real difference in the community while developing your skills in housing management.
- Qualifications: Experience in housing applications and excellent customer service skills required.
The predicted salary is between 31872 - 38954 £ per year.
We are currently working with a respected Housing Association in Glasgow to recruit an Allocations Officer on a temporary basis for a period of 3-6 months. This is an excellent opportunity for a housing professional with experience in allocations, housing applications and tenancy management to join a busy and customer-focused team.
Your new role
- Manage housing applications from initial enquiry through to allocation and tenancy commencement.
- Assess housing applications and ensure they are processed accurately in line with the organisation's Allocations Policy.
- Maintain and update housing waiting lists and applicant records.
- Verify application information and supporting documentation.
- Match applicants to suitable properties and make offers in accordance with housing policy and procedures.
- Conduct applicant interviews and provide advice on housing options and rehousing opportunities.
- Liaise with housing management, tenancy sustainment and repairs teams to ensure properties are ready for let.
- Minimise void turnaround times by supporting the efficient allocation of available properties.
- Respond to enquiries from applicants, tenants and partner organisations, providing excellent customer service at all times.
- Work closely with Local Authorities, support agencies and external partners to meet housing needs within the community.
- Maintain accurate records and produce reports relating to allocations, lettings and waiting list activity.
- Ensure all work is carried out in accordance with housing legislation, GDPR requirements and organisational policies.
What you'll need to succeed
- Previous experience working within a Housing Association, Local Authority or social housing environment.
- Experience managing housing applications, allocations, lettings or housing options services.
- Knowledge of housing legislation, allocations policies and best practice.
- Excellent customer service and communication skills.
- Strong administrative and organisational abilities with a high level of accuracy.
- Experience maintaining housing records and working with housing management systems.
- Ability to manage a busy workload and prioritise competing demands.
Desirable
- Experience using HomeMaster or a similar housing management system.
- Knowledge of homelessness legislation and housing options services.
- Experience working with choice-based lettings or common housing registers.
What you'll get in return
- Immediate start 3-6 month temporary contract.
- Opportunity to gain valuable experience within a well-established social housing organisation.
- Supportive and collaborative team environment.
- Competitive hourly rate.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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