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- Tasks: Lead and improve tenancy services in a large social housing organisation.
- Company: Dynamic social housing organisation focused on tenant satisfaction.
- Benefits: Senior leadership role with hybrid working and immediate start.
- Other info: Opportunity for career growth and involvement in service development projects.
- Why this job: Make a real impact in housing services while leading a passionate team.
- Qualifications: Experience in housing services and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
4 month Temp - 37 hours per week
We are recruiting an experienced Tenancy Services Manager to lead and coordinate tenancy and housing management services within a large social housing organisation. This is a senior operational role requiring strong leadership, regulatory expertise and a clear focus on tenant satisfaction and service excellence.
The Tenancy Services Manager will be responsible for the operational delivery, oversight and continuous improvement of tenancy services, ensuring full compliance with current housing regulation and consumer standards.
Key responsibilities include:
- Leading the delivery of a high-quality, tenant-focused tenancy service
- Managing and developing a team of housing staff, embedding high standards and accountability
- Translating housing legislation, regulation and policy into effective operational practice
- Ensuring compliance with the Social Housing Regulation Act 2023 and Consumer Standards
- Overseeing tenancy management activity including ASB, tenancy enforcement, sustainment and complaints
- Monitoring service performance, KPIs and tenant satisfaction, implementing improvements where required
- Working collaboratively with internal teams (income, ASB, tenancy sustainment) and external partners including adult and children’s social care
- Supporting emergency planning and responding to critical incidents where required
- Contributing to service development projects and deputising at senior level when needed
What you'll need to succeed:
- Proven management experience within local authority or registered provider housing services
- Strong working knowledge of social housing regulation, statutory responsibilities and consumer standards
- Experience leading and motivating multi-disciplinary teams
- A track record of delivering performance improvement and service compliance
- Strong written and verbal communication skills, able to engage with tenants, staff and senior stakeholders
- A tenant-centred, outcomes-focused approach
- A relevant housing qualification (e.g. CIH Level 5) or substantial equivalent experience
- Experience preparing for or working within regulatory inspections is desirable.
What you'll get in return:
- Senior, high-impact leadership opportunity
- Opportunity to stabilise and strengthen a key housing service
- Hybrid working model
- Initial short-term contract with immediate start
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Tenancy Services Manager in Oxford employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Tenancy Services Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of social housing regulations and consumer standards. Be ready to discuss how you've led teams and improved services in the past. We want to see that passion for tenant satisfaction shining through!
✨Tip Number 3
Showcase your leadership skills! When you get the chance, share examples of how you've motivated teams and driven performance improvements. This is key for a senior operational role like the Tenancy Services Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Tenancy Services Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Tenancy Services Manager role. Highlight your experience in housing management and any relevant qualifications. We want to see how your skills align with what we're looking for!
Showcase Leadership Skills: Since this is a senior role, it's crucial to demonstrate your leadership experience. Share examples of how you've motivated teams and improved service delivery in previous positions. We love seeing real-life impacts!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your passion for tenant satisfaction.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Hays
✨Know Your Regulations
Make sure you brush up on the Social Housing Regulation Act 2023 and consumer standards. Being able to discuss these regulations confidently will show that you’re not just familiar with the rules, but that you can translate them into effective operational practice.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where you’ve embedded high standards and accountability within your team, as this is crucial for the Tenancy Services Manager role.
✨Focus on Tenant Satisfaction
Be ready to discuss your approach to ensuring tenant satisfaction and service excellence. Share any strategies you've implemented to monitor service performance and improve tenant experiences, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills, especially around tenancy management activities like ASB and complaints. Practise articulating your thought process and decision-making in these situations to demonstrate your expertise.