At a Glance
- Tasks: Provide top-notch customer service and support clients with their subscriptions and services.
- Company: A growing solutions provider helping businesses manage essential data confidently.
- Benefits: Generous benefits package, bonus scheme, and flexible remote work options.
- Other info: Temporary to permanent role with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in phone-based customer service and office environments required.
The predicted salary is between 25000 - 30000 £ per year.
New temporary to permanent Customer Service role to start immediately. 37.50 hours per week - Monday to Friday.
Is a specialist solutions provider that supports large organisations in managing information from the external partners they work with. Their focus is on helping businesses operate with confidence by making it easier to gather, maintain, and review essential data about the companies they rely on.
The role will involve making 40/50 calls per day of an outbound nature to customers to explain the benefits of the process they use and assisting them in areas such as renewing their subscription, registering for the first time and supporting them with a variety of services.
You will need experience within an office environment, in a phone-based customer service role. You will need to live locally in Oxford in order to attend the site for two days per week.
A temporary to permanent role, working for a stable business that is growing both locally and internationally. You will benefit from a generous benefits package when you convert to permanent employment, as well as a bonus scheme and only be expected to be in the office two days per week in Oxford. The company has free on-site parking and is easily accessible from Oxford city centre.
Customer Training Support Advisor in Oxford employer: Hays
As a Customer Training Support Advisor, you will join a dynamic and supportive team within a growing specialist solutions provider based in Oxford. The company offers a generous benefits package, including a bonus scheme upon permanent employment, and promotes a flexible work culture with only two days required in the office each week. With opportunities for professional growth and a commitment to employee well-being, this role is perfect for those seeking meaningful and rewarding employment in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Oxford
✨Tip Number 1
Get to know the company inside out! Research their services and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since you'll be making loads of calls, try role-playing with a friend or family member. This will help you sound natural and engaging when you’re on the line with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Training Support Advisor in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in phone-based roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Training Support Advisor role. Be sure to mention your enthusiasm for helping customers and any specific experiences that relate to the job.
Show Off Your Communication Skills:Since this role involves making 40/50 calls a day, we need to see that you can communicate effectively. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, values, and how they support businesses in managing information. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Since this role involves making numerous outbound calls, be ready to discuss how you would handle various customer service situations. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will demonstrate your capability in a phone-based customer service role.
✨Practice Your Communication Skills
Effective communication is key in this position. Practise speaking clearly and confidently about the benefits of the services offered. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and responses.
✨Show Enthusiasm for the Role
During the interview, let your passion for customer service shine through. Express why you’re excited about the opportunity to work with a dynamic team and how you can contribute to the company's growth. A positive attitude can make a significant difference in how you're perceived by the interviewers.
