At a Glance
- Tasks: Provide top-notch customer service and make 40-50 outbound calls daily.
- Company: A growing solutions provider supporting large organisations with essential data management.
- Benefits: Generous benefits package, bonus scheme, and flexible office days.
- Other info: Temporary to permanent role with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in phone-based customer service and an office environment required.
The predicted salary is between 24000 - 30000 £ per year.
New temporary to permanent Customer Service role to start immediately. 37.50 hours per week - Monday to Friday.
Is a specialist solutions provider that supports large organisations in managing information from the external partners they work with. Their focus is on helping businesses operate with confidence by making it easier to gather, maintain, and review essential data about the companies they rely on.
The role will involve providing excellent customer service within a large, dynamic team. You will be making 40/50 outbound calls per day to customers to explain the benefits of the process they use and assist them in areas such as renewing their subscription, registering for the first time, and supporting them with a variety of services.
You will need experience within an office environment, in a phone-based customer service role. You will need to live locally in Oxford to attend the site for two days per week.
Please do not apply for this role if you do not have the relevant experience or are not available immediately or within one to two weeks, as your application will not be considered.
This role is based in Oxford, with two days per week expected in the office. It is a temporary to permanent role, working for a stable business that is growing both locally and internationally. You will benefit from a generous benefits package when you convert to permanent employment, as well as a bonus scheme and only be expected to be in the office two days per week in Oxford. The company has free on-site parking and is easily accessible from Oxford city centre.
Customer Service Advisor - Training in Oxford employer: Hays
As a Customer Service Advisor with our dynamic team, you'll enjoy a supportive work culture that prioritises employee growth and development. With a generous benefits package and a bonus scheme upon transitioning to permanent employment, this role offers the perfect balance of flexibility and stability, allowing you to thrive in a growing company located conveniently in Oxford, just a short distance from the city centre.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Oxford
✨Tip Number 1
Get to know the company before your interview! Research their values and services so you can show them you're genuinely interested in what they do. This will help you stand out as a candidate who’s not just looking for any job, but specifically wants to be part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves making 40-50 calls a day, it’s crucial to sound confident and friendly on the phone. Try role-playing with a friend or family member to get comfortable with explaining processes and answering questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events to learn more about the company culture. This could give you insider tips that can really help you during the interview process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining us and helps us get to know you better right from the start.
We think you need these skills to ace Customer Service Advisor - Training in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in phone-based roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Customer Service Advisor role. Mention your passion for helping customers and any specific experiences that relate to the job description.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we expect with our customers. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Phone Skills
Since this role involves making a high volume of outbound calls, practice your phone etiquette. Role-play with a friend or family member to get comfortable explaining processes clearly and concisely. This will help you feel more confident during the interview when discussing your experience.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Be ready to share specific examples from your past experiences that demonstrate your problem-solving skills and ability to provide excellent service.
✨Show Your Local Knowledge
Since the role requires you to be in Oxford for two days a week, it’s a good idea to mention your familiarity with the area. This can help reinforce your commitment to the role and your ability to commute easily, which is a plus for the employer.
