At a Glance
- Tasks: Provide top-notch customer service and make 40-50 outbound calls daily.
- Company: Join a growing solutions provider supporting major organisations.
- Benefits: Enjoy a generous benefits package, bonus scheme, and flexible office days.
- Other info: Work locally in Oxford with easy access and free on-site parking.
- Why this job: Kickstart your career in a dynamic team with real impact on customer satisfaction.
- Qualifications: Experience in phone-based customer service and a target-driven mindset.
The predicted salary is between 24000 - 30000 £ per year.
New temporary to permanent Customer Service role to start immediately. 37.50 hours per week - Monday to Friday.
Your new company is a specialist solutions provider that supports large organisations in managing information from the external partners they work with. Their focus is on helping businesses operate with confidence by making it easier to gather, maintain, and review essential data about the companies they rely on.
Your new role will be to provide excellent customer service within a large, dynamic team. The role will involve making 40/50 calls per day of an outbound nature to customers to explain the benefits of the process they use and assisting them in areas such as renewing their subscription, registering for the first time and supporting them with a variety of services. You will also be expected to log and maintain accurate records, deal with queries and speak to customers regarding payments.
What you'll need to succeed:
- You will need experience within an office environment, in a phone-based customer service role.
- You will be comfortable making outbound calls of circa 50 per day and enjoy hitting targets and exceeding them.
- You will need to live locally in Oxford in order to attend the site for two days per week.
Please do not apply for this role if you do not have the relevant experience or are not available immediately or within one to two weeks, as your application will not be considered. Please also note this role is based in Oxford, with two days per week expected in the office.
What you'll get in return:
- A temporary to permanent role, working for a stable business that is growing both locally and internationally.
- You will benefit from a generous benefits package when you convert to permanent employment, as well as a bonus scheme and only be expected to be in the office two days per week in Oxford.
- The company has free on-site parking and is easily accessible from Oxford city centre.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Advisor in Oxford employer: Hays
Join a dynamic and growing team as a Customer Service Advisor in Oxford, where you will enjoy a supportive work culture that prioritises employee development and well-being. With a generous benefits package, including a bonus scheme and flexible office attendance, this role offers the perfect balance of professional growth and personal fulfilment in a stable, specialist solutions provider.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Oxford
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations during the actual calls.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples from your past experiences where you’ve excelled in customer service. Highlight your ability to hit targets and manage multiple calls effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant office roles. We want to see how you’ve handled calls and queries before, so don’t be shy about showcasing your skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Customer Service Advisor role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about the position.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. No need for fluff – just show us what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple – just click ‘apply now’ and you’re on your way!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their services, values, and how they support their clients. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Your Phone Skills
Since this role involves making 40-50 outbound calls a day, practice your phone etiquette. Role-play with a friend or family member to get comfortable explaining processes and handling queries. The more confident you are on the phone, the better you'll perform in the interview.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios. Be ready to share examples of how you've handled difficult customers or exceeded targets in previous roles. Specific examples will make your answers stand out.
✨Show Your Enthusiasm for Targets
This position requires someone who enjoys hitting and exceeding targets. Be prepared to discuss your experience with targets in past roles and express your excitement about the challenge. Employers love candidates who are motivated by goals!
