At a Glance
- Tasks: Manage customer accounts and ensure a positive payment experience.
- Company: Join a respected publishing organisation known for high-quality content.
- Benefits: Flexible hybrid working, immediate start, and valuable experience.
- Other info: Supportive team environment with opportunities for growth.
- Why this job: Perfect for detail-oriented individuals who enjoy customer interaction.
- Qualifications: Strong customer service skills and proficiency in Excel required.
New Customer Service/Collections post available immediately! Monday to Friday, 35 hours per week. Oxford, 2 days in the office per week.
Your new company: You'll be joining a well-established and respected publishing organisation with a strong reputation for delivering high-quality content to customers across a range of sectors. Committed to innovation and excellence, the business combines industry expertise with a customer-focused approach, helping to connect audiences with trusted information and resources.
Your new role: As part of a busy and supportive team, you will play a key role in managing customer accounts and ensuring a positive customer experience throughout the payment and collections process. Working with both domestic and international customers, you will be responsible for maintaining accurate account records, handling customer queries, processing account updates, and supporting the timely collection of outstanding payments. You will build strong relationships with customers and internal stakeholders, helping to resolve queries efficiently and professionally while ensuring all activity is completed in line with company policies and procedures. Using internal systems, including SAP S/4HANA, you will maintain accurate records and monitor accounts. This is a varied role that combines administration and customer service, making it ideal for someone who enjoys working with customers, has strong attention to detail, and is confident using business systems and processes.
What you'll need to succeed: To be successful in this role, you will have excellent customer service and communication skills, with the ability to build positive relationships and resolve queries professionally. You will be highly organised, detail-oriented, and comfortable working with large volumes of information while maintaining accuracy. Previous experience in an administrative, customer service, or accounts-based role would be advantageous. Strong Excel skills are essential, including the use of Pivot Tables and VLOOKUPs, while experience with SAP S/4HANA would be highly beneficial. You will be a proactive team player with a positive attitude and the ability to manage your workload effectively in a fast-paced environment.
What you'll get in return: In return, you'll receive the opportunity to join a well-established organisation in a varied and rewarding temporary role through to the end of October. You'll benefit from a flexible hybrid working arrangement, with just two days per week required in the office and the remainder working from home. This position is available for an immediate start, making it an excellent opportunity for candidates looking to secure their next role quickly and gain valuable experience within a supportive team environment.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Collections Administrator in Oxford employer: Hays
Join a well-established publishing organisation in Oxford, where innovation meets excellence. With a strong commitment to employee growth and a supportive work culture, you'll enjoy a flexible hybrid working arrangement that promotes work-life balance. This role offers the chance to develop your skills in customer service and administration while being part of a team that values collaboration and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Administrator in Oxford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Collections Administrator in Oxford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays.
How to prepare for a job interview at Hays
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
