At a Glance
- Tasks: Manage customer accounts and ensure a positive experience during payment and collections.
- Company: Join a respected publishing organisation known for high-quality content and innovation.
- Benefits: Flexible hybrid working, immediate start, and valuable experience in a supportive team.
- Other info: Opportunity for career growth in a dynamic and fast-paced environment.
- Why this job: Perfect for detail-oriented individuals who enjoy customer interaction and administrative tasks.
- Qualifications: Strong customer service skills, Excel proficiency, and previous admin or customer service experience preferred.
The predicted salary is between 25000 - 28000 £ per year.
New Customer Service/Collections post available immediately! Monday to Friday, 35 hours per week. Oxford, 2 days in the office per week.
Your new company
You'll be joining a well-established and respected publishing organisation with a strong reputation for delivering high-quality content to customers across a range of sectors. Committed to innovation and excellence, the business combines industry expertise with a customer-focused approach, helping to connect audiences with trusted information and resources.
Your new role
As part of a busy and supportive team, you will play a key role in managing customer accounts and ensuring a positive customer experience throughout the payment and collections process. Working with both domestic and international customers, you will be responsible for maintaining accurate account records, handling customer queries, processing account updates, and supporting the timely collection of outstanding payments. You will build strong relationships with customers and internal stakeholders, helping to resolve queries efficiently and professionally while ensuring all activity is completed in line with company policies and procedures. Using internal systems, including SAP S/4HANA, you will maintain accurate records and monitor accounts. This is a varied role that combines administration and customer service, making it ideal for someone who enjoys working with customers, has strong attention to detail, and is confident using business systems and processes.
What you'll need to succeed
To be successful in this role, you will have excellent customer service and communication skills, with the ability to build positive relationships and resolve queries professionally. You will be highly organised, detail-oriented, and comfortable working with large volumes of information while maintaining accuracy. Previous experience in an administrative, customer service, or accounts-based role would be advantageous. Strong Excel skills are essential, including the use of Pivot Tables and VLOOKUPs, while experience with SAP S/4HANA would be highly beneficial. You will be a proactive team player with a positive attitude and the ability to manage your workload effectively in a fast-paced environment.
What you'll get in return
In return, you'll receive the opportunity to join a well-established organisation in a varied and rewarding temporary role through to the end of October. You'll benefit from a flexible hybrid working arrangement, with just two days per week required in the office and the remainder working from home. This position is available for an immediate start, making it an excellent opportunity for candidates looking to secure their next role quickly and gain valuable experience within a supportive team environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Administrator - Permanent - Full time (Hybrid working) in Oxford employer: Hays
Join a well-established publishing organisation in Oxford, where innovation meets excellence in a supportive and collaborative work environment. With a flexible hybrid working model and a commitment to employee growth, you'll have the opportunity to develop your skills while contributing to a team that values customer relationships and high-quality service. This role not only offers immediate employment but also a chance to be part of a respected company that prioritises both professional development and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Permanent - Full time (Hybrid working) in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator - Permanent - Full time (Hybrid working) in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays:Your cover letter is your chance to shine! Tell us why you want to work at Hays specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays!
How to prepare for a job interview at Hays
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
