At a Glance
- Tasks: Lead a dynamic team to manage critical server infrastructure and drive digital operations.
- Company: Major organisation in Northern Ireland with a focus on operational excellence.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Join a culture of continuous learning and innovation in a supportive team.
- Why this job: Be at the forefront of IT operations and make a significant impact in a leading organisation.
- Qualifications: Experience in ICT management and technical expertise in server environments required.
Lead a high-performing server infrastructure team and spearhead business-critical digital operations for a major organisation in Northern Ireland.
- Salary: £47,810 - £54,710 per annum (pro rata)
- Hours: 37.5 hours per week
- Location: Northern Ireland (Hybrid / Initial location to be confirmed)
- Contract: Full-time, Temporary
Role Overview
Are you a proven IT leader ready to drive operational excellence in infrastructure management?
We are seeking a proactive IT Operations Service Manager to oversee the day-to-day delivery of critical server infrastructure services.
In this role, you will champion service quality, lead a talented engineering team, and steer infrastructure and virtualisation deployment projects.
Key Responsibilities
- Framework Compliance: Maintain absolute service integrity following ITIL, ISO 9001, ISO 20000, and ISO 27001 standards.
- Team Management: Mentor, support, and upskill a dedicated team of IT infrastructure professionals, fostering a culture of continuous learning.
- Technical Leadership: Serve as the Subject Matter Expert (SME) for enterprise Unix and Windows server environments, storage, and databases.
- Project Delivery: Plan, resource, and execute small to medium-sized IT infrastructure programmes and upgrades.
- Disaster Recovery: Formulate, maintain, and test high-availability ICT business continuity and disaster recovery plans.
- SLA & Vendor Management: Collaborate closely with third-party suppliers, internal stakeholders, and governance groups.
Candidate Requirements Experience & Qualifications To be considered for this position, you must meet one of the following pathways:
- A university degree or professional IT qualification, plus at least 3 years of experience managing ICT technical support within a large, complex organisation (defined as 200+ staff or a £50m+ budget).
At least 5 years of relevant ICT technical support management experience within a complex organisation (no degree required).
Technical Specialist Knowledge
You must possess hands-on expertise and deep technical knowledge in at least four of the following infrastructure domains:
- High-Availability Systems: Enterprise-grade Unix and Windows cluster environments.
- Server Virtualisation: Advanced management of platforms such as VMware, IBM p Series, or Hyper-V.
- Unix Administration: Direct experience supporting AIX, HP-UX, or RHEL (Red Hat Enterprise Linux).
- Windows Server Management: Full-stack administration of enterprise Windows Server ecosystems.
How to Apply To apply for this role, please submit your CV
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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Operations Service Manager employer: Hays
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StudySmarter Expert Advice🤫
We think this is how you could land Operations Service Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays!
✨Direct Apply to Hays
Let's not forget to apply directly through the Hays website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Operations Service Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
