Operational Control & Resilience (AVP)

b Overview /b p As AVP in the Operations Control Resilience team, you strengthen the control framework and enhance operational resilience within a regulated financial institution. You’ll work with senior stakeholders across operations, risk, compliance, technology, and business functions to improve controls and assure regulatory compliance. You will lead testing, assess control effectiveness, and drive remediation and improvement across risk areas. This role offers visibility, cross-functional collaboration, and the opportunity to shape resilience capabilities at scale. You help sustain a risk-aware culture and contribute to contingency planning and governance in a complex environment. /p b Responsibilities /b ul li Lead and perform control testing, quality assurance reviews, and control validation activities /li li Partner with control owners to identify weaknesses, manage remediation plans, and strengthen operational controls /li li Support and challenge Risk Control Self-Assessments (RCSAs) across business functions /li li Conduct walkthroughs, testing procedures, and evidence reviews to assess control effectiveness /li li Analyse control deficiencies and provide recommendations to mitigate operational risk exposure /li li Contribute to operational resilience programmes, including Important Business Services (IBS), impact tolerances, scenario testing, and contingency planning activities /li li Support governance, executive reporting, and regulatory submissions /li li Assist with crisis management, business continuity, and resilience assurance initiatives /li li Promote strong control ownership and a risk-aware culture across the organisation /li li Work with senior stakeholders to drive continuous improvement of risk, control, and resilience frameworks /li /ul b Key requirements /b ul li Proven experience within Financial Services, ideally Banking or Capital Markets /li li Strong understanding of operational risk and control frameworks /li li Experience performing control testing, quality assurance reviews, risk assessments, or audit activities /li li Knowledge of UK Operational Resilience regulations and industry expectations /li li Exposure to Incident Management, Crisis Management, Business Continuity, or Resilience frameworks /li li Experience supporting or conducting RCSA activities /li li Strong analytical, reporting, and problem-solving capabilities /li li Excellent stakeholder management skills with the ability to influence at all levels /li li Strong communication and presentation skills /li li Proficiency in Microsoft Office including Excel, PowerPoint, Word, and Visio /li /ul ul li stakeholder management /li li communication /li li presentation /li li Control testing /li li Quality assurance reviews /li li RCSA /li /ul