At a Glance
- Tasks: Engage visitors, provide tours, and create a positive experience at a local tourist attraction.
- Company: Join a vibrant local tourist attraction with a friendly team atmosphere.
- Benefits: Earn £13.75 per hour with flexible hours and weekly pay.
- Other info: Great opportunity for personal growth and to work in a dynamic environment.
- Why this job: Share your passion for museums and connect with diverse visitors every day.
- Qualifications: GCSEs in Maths and English or equivalent, plus customer service experience.
The predicted salary is between 28500 - 28500 £ per year.
A temporary position in Omagh, with weekly pay.
Your new company: It is a local tourist attraction. The organisation has appointed Hays to recruit 3 visitor guides to join their team. Working hours will be between 9.30am and 5.00pm on a rota basis, in line with opening days, which are Tuesday to Sunday.
Your new role: You will be a visitor guide to the organisation's exhibits and galleries, actively engaging visitors and creating a positive impression of the organisation. You will meet and greet visitors in a friendly and polite manner, providing high standards of customer care. In your role, you will provide accurate and up-to-date information to all visitors. Assist with the start-up and close down of exhibitions, including AV equipment as required. Manage visitor comments and complaints. As a visitor guide, you will provide talks and tours of the organisation's exhibit buildings and objects to school groups and general visitors as required and be able to assist with the preparation and delivery of events such as weddings, exhibition launches, corporate hire events and other activities taking place on site. You will also ensure the safety of visitors and of other employees by strict adherence to all relevant policies and procedures. In your visitor guide role, you will work on an individual basis or as part of a team as required.
What you'll need to succeed: Essentially, you will have a minimum of 2 GCSEs at Grade C or above in Maths and English (or equivalent) AND 1 year's experience of working in a customer service role in a fast-paced, public-facing environment, OR 2 years’ experience in a customer service role in a fast-paced, public-facing environment. You will have experience of developing or delivering activities, talks or tours. Demonstrable interest in museums. Enthusiasm and passion for delivering exceptional customer service to a wide range of people of all ages and abilities. Experience of assimilating information and communicating it effectively in a readily understandable way to the general public. Experience of working within a team and as an individual within a team, demonstrating a high level of self-motivation and initiative. Availability to work flexible hours within a rota system, including weekends, evenings and bank holidays (annualised hours). A sound knowledge of IT systems such as Microsoft Outlook, Word, Excel and Teams.
What you'll get in return: A temporary position with an hourly rate of £13.75 per hour. 3 positions available - 2x 21 hours, 1x14 hours.
What you need to do now: If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jane Deeney now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Visitor Guide - Omagh employer: Hays
Join a vibrant local tourist attraction in Omagh as a Visitor Guide, where you will be part of a friendly team dedicated to providing exceptional customer service. With flexible working hours and opportunities to engage with diverse visitors, this role offers a unique chance to share your passion for museums while contributing to memorable experiences. The organisation fosters a supportive work culture that values employee growth and encourages creativity in delivering engaging talks and tours.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Guide - Omagh
✨Tip Number 1
Get to know the organisation before your interview! Research their exhibits and any recent events they've hosted. This will help you engage with the interviewers and show your genuine interest in being a visitor guide.
✨Tip Number 2
Practice your communication skills! As a visitor guide, you'll need to convey information clearly and engagingly. Try explaining an exhibit to a friend or family member to get comfortable with your delivery.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of specific examples where you've gone above and beyond for customers. This will demonstrate your passion for delivering exceptional service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Visitor Guide - Omagh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of a Visitor Guide, so don’t be shy about showcasing your enthusiasm for museums and engaging with the public!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and your interest in the role. We love seeing personality, so let us know why you’re excited about this opportunity!
Showcase Relevant Experience:When filling out your application, make sure to mention any experience you have with talks or tours. We’re looking for candidates who can effectively communicate information, so highlight any relevant activities you've been involved in.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team as a Visitor Guide!
How to prepare for a job interview at Hays
✨Know Your Stuff
Familiarise yourself with the local tourist attraction and its exhibits. Research the history, key features, and any upcoming events. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or complaints, as this role requires a friendly and polite approach to visitors.
✨Practice Your Communication
Since you'll be delivering talks and tours, practice explaining complex information in simple terms. You might even want to rehearse with friends or family to get comfortable speaking in front of others.
✨Be Flexible and Enthusiastic
Demonstrate your willingness to work flexible hours and your enthusiasm for engaging with a diverse range of visitors. Share your passion for museums and how you can contribute to creating a positive experience for everyone.
