At a Glance
- Tasks: Lead a team to deliver top-notch maintenance services for our tenants.
- Company: Join Rural Housing Association, a community-focused organisation in Omagh.
- Benefits: Enjoy hybrid working, a generous pension, and health care support.
- Other info: Immediate start with excellent learning and development opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: 5+ years in Property Management with supervisory experience required.
Maintenance Manager required by a Housing Association in Omagh.
The services of Hays have been retained by our client, Rural Housing Association, to recruit a Maintenance Manager on a fixed term contract for a period of 15 months to cover a period of maternity leave.
Your new role
Reporting to the Development and Property Assets Director, you will be responsible for the delivery of a customer-focussed, cost-effective response and planned maintenance service to Association tenants. You will:
- Manage, develop, and motivate employees to deliver objectives in line with KPIs to drive a high-performance culture to ensure high quality standards, consistency of approach and compliance in all procedures.
- Continuously monitor and report on the performance of the maintenance service and implement improvement plans as and when required.
- Monitor the progress of all maintenance work (Response, Planned and Cyclical) and ensure projects are undertaken in accordance with Health and Safety legislation.
- Monitor and report on the performance of contractors, checking tenant satisfaction for all works (planned, cyclical, adaptations or response) completion times against the Association's Performance Standards and Targets.
- Seek to ensure all complaints are actioned and resolved in line with the Associations Complaints Policy.
- Oversee that all Response repair requests are processed and completed with proper response times, in line with the Association's Measured Term Contract.
- Achieve the Association's Key Performance Indicators and targets in relation to response repairs, change of tenancy repairs, adaptations, void management, servicing, pre- and post-inspections, invoice payments etc.
- Oversee the agreed planned cyclical maintenance programme to ensure completion within relevant timescales and standards.
- Ensure adaptations are completed in accordance with the procedures detailed in the DFC Housing Association Guide.
- Work with colleagues to ensure the completion of a void inspection schedule of works required for the re-let of void properties in line with the association's Void Management Policy.
What you'll need to succeed
To be considered for this role, you must possess:
- A relevant third level qualification.
- 5+ years of Property Management experience with at least 2 of those at a supervisory level.
- A proven track record in formulating and delivering programmes to performance targets, budget and achieving high levels of customer satisfaction.
- Strong proven procurement and contract management experience relating to the delivery of work programmes.
- Knowledge and experience of managing Measured Term Contracts and proven track record of delivery.
- Strong project management skills and proven track record of delivery.
- The ability to build and manage collaborative relationships with a range of stakeholders.
- Proven success in managing contractors, consultants, suppliers and budgets.
What you'll get in return
This role offers an immediate start and the opportunity to take up a key role with responsibility for the development and delivery of the planned and response maintenance service. Alongside the basic salary, Rural Housing offers a range of benefits to employees, including hybrid working, a great pension scheme (15.5% employer contribution), excellent supported learning/development opportunities, a paid health care plan which can provide help with dental, optician and medical costs and an EV Car and Cycle to Work scheme.
What you need to do now
Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Maintenance Manager (Housing Association) in Omagh employer: Hays
Rural Housing Association is an exceptional employer located in Omagh, offering a supportive work culture that prioritises employee development and well-being. With a strong focus on customer satisfaction and high-performance standards, employees benefit from a comprehensive pension scheme, hybrid working options, and a paid health care plan, making it an ideal place for those seeking meaningful and rewarding employment in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Manager (Housing Association) in Omagh
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Maintenance Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to maintenance and customer service, so you can showcase how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Practice common interview questions related to property management and contractor oversight. Think about specific examples from your past roles that demonstrate your skills and achievements. This will help you feel more confident when it’s your turn to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team and make a difference in the housing sector.
We think you need these skills to ace Maintenance Manager (Housing Association) in Omagh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Maintenance Manager role. Highlight your relevant experience in property management and any supervisory roles you've held. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention specific achievements that demonstrate your ability to meet KPIs and manage maintenance services effectively.
Showcase Your Soft Skills:Don’t forget to highlight your soft skills! The ability to build relationships and manage teams is crucial for this role. Share examples of how you've motivated employees or resolved tenant complaints in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your property management knowledge, especially around maintenance services and KPIs. Familiarise yourself with the specific challenges faced by housing associations, as this will show that you're genuinely interested in the role and understand the sector.
✨Showcase Your Leadership Skills
Since the role involves managing and motivating a team, be prepared to discuss your leadership style. Think of examples where you've successfully led a team to meet performance targets or improved service delivery. This will demonstrate your capability to drive a high-performance culture.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with contractor performance or tenant complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you highlight your problem-solving skills and customer focus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the organisation's goals or challenges in maintenance services. This not only shows your interest but also gives you a chance to assess if the role aligns with your career aspirations.
