At a Glance
- Tasks: Manage calls and schedule maintenance work for engineers and clients.
- Company: Join a dynamic team in a fast-paced environment.
- Benefits: Earn £14 per hour, with weekly pay and immediate start.
- Other info: Temporary role with potential for career growth.
- Why this job: Gain valuable experience in facilities management and customer service.
- Qualifications: Strong organisational skills and customer-facing experience preferred.
The predicted salary is between 28000 - 30000 € per year.
You will be responsible for managing incoming calls, high levels of planned maintenance and reactive maintenance work coming through from external clients. Reporting to the Operations Delivery Supervisor, you will work as part of the Contract Management Team, carrying out the duties below.
- Schedule PPM's for Engineers.
- Schedule work orders with engineers.
- Scheduling all responsive repairs; liaising with tenants, client, contractors and external parties.
- Scheduling work across all stated contracts.
- Reacting to emergencies raised by the client and overseeing the engineer's attendance.
- Plan efficiencies of location and response time improvements.
- Taking ownership of daily workload.
- Diagnose technical abilities.
- Handling customer complaints or queries via telephone, email or letter.
- Manage completion of PPM's.
- Manage completion of reactive tasks.
- Manage 'Soft Service' Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
- Control and issue engineer's uniform.
- Client liaison.
- Occasional support to ACM, CM.
- Production of monthly performance report.
- Management of contract performance schedule.
- Chasing subcontractors' reports/schedules.
- To achieve the team's agreed performance targets and ensure that SLA's are met.
You will have:
- IT Knowledge - MS Office, CAFM Systems.
- Facilities Management experience ideally but not essential.
- Experience of working in financial performance penalties.
- Strong organisational skills and a high attention to detail.
- General knowledge of Intranet services.
- PFI Experience.
- Technical Knowledge/Experience.
- Previous experience in a customer-facing role (Customer Services, Admin, PA, Project Management).
- Excellent communication skills and ability to work well as part of a team.
- Ability to work in a fast-paced environment, multitask and make effective decisions quickly.
This is a temporary role, with an immediate start. Office-based £14 per hour - weekly paid.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contracts Administrator in Nottingham employer: Hays
Join a dynamic team as a Contracts Administrator, where you will thrive in a supportive work culture that prioritises employee growth and development. With a focus on collaboration and efficiency, our company offers competitive pay, flexible working arrangements, and opportunities to enhance your skills in facilities management. Located in a vibrant area, we provide a stimulating environment that encourages innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Administrator in Nottingham
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of liaising with clients and contractors, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family!
✨Tip Number 3
Be proactive! If you see an opportunity to showcase your organisational skills or technical knowledge during the interview, jump on it. Share examples from your past experiences that highlight your ability to manage workloads effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contracts Administrator in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with the responsibilities of a Contracts Administrator, so don’t hold back on showcasing your organisational skills and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter and how you can contribute to our team.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Highlight your key achievements and experiences that relate to the role without waffling on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and the specific responsibilities of a Contracts Administrator. Familiarise yourself with scheduling processes, maintenance tasks, and how to handle customer queries effectively.
✨Showcase Your Organisational Skills
During the interview, highlight your strong organisational skills. Be ready to discuss examples of how you've managed multiple tasks or projects simultaneously, especially in fast-paced environments. This will demonstrate your ability to handle the workload expected in this role.
✨Communicate Clearly
Since this role involves liaising with clients and contractors, practice clear and concise communication. Prepare to answer questions about how you would handle customer complaints or emergencies, showcasing your problem-solving abilities and customer service experience.
✨Be Ready for Technical Questions
Expect some technical questions related to IT systems like MS Office and CAFM. Brush up on your technical knowledge and be prepared to discuss any relevant experience you have, as this will show your capability to manage the tools required for the job.
