At a Glance
- Tasks: Provide exceptional customer service and support to Italian-speaking clients.
- Company: Join a growing company focused on enhancing customer experiences.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by helping customers and driving brand awareness.
- Qualifications: Fluent in Italian with experience in customer service or sales.
The predicted salary is between 32000 - 32000 £ per year.
Location: Northampton (Must be able to commute to the office)
Working Pattern:
- Monday to Thursday: 7:00 AM - 4:00 PM (In-office, 4 days)
- Friday: 7:00 AM - 2:00 PM (Work from home)
Salary: Up to £32,000 per annum (Depending on Experience)
Start Date: ASAP
About the Role
Due to our client's continued business expansion, we are looking for a dedicated Customer Experience Representative fluent in Italian to provide potential and existing customers with exceptional service. You will play a key role in identifying customer needs, responding to queries, and collaborating with internal departments to optimise customer service, build brand awareness, and drive our new digital strategy.
Key Responsibilities
- Developing new sales opportunities using outbound emails, calls, and lead follow-ups.
- Explaining and demonstrating the functions and features of products and services.
- Managing the complete sales process from initial lead to final customer conversion.
- Providing accurate quotes and pricing to customers.
- Collaborating with marketing and sales teams to enhance customer service and brand awareness.
- Aligning customer experience strategies with marketing initiatives and updating customers on new product features.
- Identifying customer needs and taking proactive steps to maintain positive brand experiences.
- Responding to customer queries in a timely and effective manner via phone, email, social media, and online chat.
Requirements
- Language: Fluent in Italian (written and spoken).
- Location: Able to commute to the Northampton office regularly (4 days in-office, Fridays work-from-home).
- At least 2 years of experience in a customer experience, customer support, or sales role.
- Excellent customer service skills with superb verbal communication and active listening.
- Proven experience working with telephones and handling high volumes of calls and daily emails.
- Ability to work both independently and collaboratively as part of a team.
- Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts, and percentages.
- Experience in gathering and interpreting customer experience information.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Italian Speaker in Northampton employer: Hays
Join a well-established ecological consultancy in Kent that prioritises work-life balance and professional development. With a collaborative team culture and a commitment to delivering high-quality ecological advice, this company offers meaningful career progression opportunities for ecologists. Enjoy flexible working arrangements and the chance to work on diverse projects across the South East and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Italian Speaker in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Italian Speaker in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays:Your cover letter is your chance to shine! Tell us why you want to work at Hays specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays!
How to prepare for a job interview at Hays
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
