At a Glance
- Tasks: Manage rent accounts, reduce arrears, and support tenants in financial matters.
- Company: A customer-focused housing provider dedicated to high-quality services.
- Benefits: Flexible working options, professional development, and a supportive team.
- Other info: Join a forward-thinking team committed to positive community impact.
- Why this job: Make a real difference in tenants' lives while developing your career.
- Qualifications: Experience in rent arrears management and strong communication skills.
The predicted salary is between 32022 - 39138 £ per year.
You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You’ll be part of a forward-thinking team committed to making a positive impact within the community.
As an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.
Key responsibilities include:
- Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively
- Contacting tenants to discuss arrears and agree sustainable repayment arrangements
- Taking appropriate legal action where necessary, including preparing cases for court and attending hearings
- Providing advice and guidance on welfare benefits, budgeting, and financial support
- Working closely with internal teams and external agencies to support vulnerable tenants
- Maintaining accurate records and ensuring compliance with policies and procedures
What you'll need to succeed:
- Previous experience in income recovery, rent arrears management, or housing-related roles
- Strong knowledge of housing benefit and Universal Credit processes
- Experience of managing a busy caseload and achieving collection targets
- Excellent communication and negotiation skills, with the ability to build rapport with residents
- A proactive and resilient approach, with strong problem-solving skills
- Good organisational skills and attention to detail
- A full UK driving licence and access to a vehicle
Desirable:
- Knowledge of housing law relating to rent arrears and eviction processes
- Experience of attending court and presenting cases
What you'll get in return:
- A rewarding role where you can make a real difference to tenants’ lives
- Flexible and hybrid working options
- Opportunities for professional development and career progression
- A supportive and collaborative team environment
Income Recovery Officer in Northampton employer: Hays
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