At a Glance
- Tasks: Manage customer journeys and provide exceptional support for Italian-speaking clients.
- Company: Join a dynamic team expanding into the Mediterranean market.
- Benefits: Competitive salary, professional growth, and a collaborative work culture.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Be a pioneer in our digital strategy and make a real impact.
- Qualifications: Fluent in Italian and English with strong communication skills.
The predicted salary is between 27000 - 30000 £ per year.
Due to exciting business expansion into the Mediterranean market, our client is seeking a bilingual Italian Customer Experience Representative to join their team. In this role, you will be the primary voice for our Italian-speaking customers, driving our new digital strategy and ensuring every interaction is exceptional. We are looking for a proactive professional who can identify customer needs, bridge communication gaps, and help us scale up our international presence.
The Role: You will manage the end-to-end customer journey for the Italian market, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect.
Key Responsibilities- Product Expertise: Explain and demonstrate product features and functions; provide accurate quotes and pricing.
- Customer Support: Respond to queries promptly via phone, email, social media, and online chat in fluent Italian.
- Insight & Analysis: Analyse customer feedback, log technical issues, and proactively step in to ensure a positive user experience.
- Language Skills: Fluent Italian speaker (written and verbal). Proficiency in English is required.
- Communication: Exceptional interpersonal skills with the ability to listen actively and communicate complex ideas clearly.
- Technical Proficiency: Experience handling high volumes of calls and emails daily; ability to gather and interpret customer data.
- Numeracy: Excellent maths skills for accurate, speedy calculation of sales prices, discounts, and percentages.
- Soft Skills: High levels of patience, superb time management, and the ability to work independently or as part of a collaborative team.
- Be a Pioneer: Play a direct role in our digital strategy and Italian market expansion.
- Collaborative Culture: Work closely with marketing and sales in a fast-paced, supportive environment.
- Professional Growth: Opportunity to manage the full sales and support cycle for an entire region.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Experience Representative (Italian Speaking) in Northampton employer: Hays
Join a dynamic team in Northampton as a Customer Experience Representative, where you will be at the forefront of our exciting expansion into the Mediterranean market. We pride ourselves on fostering a collaborative culture that encourages professional growth and innovation, offering you the chance to shape our digital strategy while providing exceptional support to our Italian-speaking customers. With competitive salary packages and a commitment to employee development, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative (Italian Speaking) in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for their work.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your skills and experience relevant to the Customer Experience Representative role. Keep it engaging and make sure to include your Italian language skills!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Experience Representative (Italian Speaking) in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Experience Representative. Highlight your experience with customer support, especially in Italian, and any relevant skills that match the job description.
Show Off Your Communication Skills:Since this role is all about communication, use your application to demonstrate your ability to convey complex ideas clearly. Whether it’s in your cover letter or CV, let your personality shine through!
Highlight Your Technical Proficiency:Mention any experience you have with handling high volumes of calls and emails. If you've worked with customer data before, make sure to include that too – it shows you can manage the technical side of things!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Hays
✨Know Your Product Inside Out
Make sure you understand the products you'll be discussing during the interview. Familiarise yourself with their features and benefits, especially how they cater to the Italian market. This will help you demonstrate your product expertise and show that you're ready to engage with customers effectively.
✨Brush Up on Your Language Skills
Since this role requires fluent Italian, practice speaking and writing in Italian before the interview. Be prepared to answer questions in both Italian and English, as this will showcase your bilingual abilities and communication skills, which are crucial for the position.
✨Showcase Your Customer Support Experience
Think of specific examples from your past roles where you've provided exceptional customer support. Highlight situations where you identified customer needs or resolved issues quickly. This will demonstrate your proactive approach and ability to manage the end-to-end customer journey.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Practice responding to potential scenarios related to customer queries or technical issues, as this will help you articulate your thought process and show your analytical skills.
