At a Glance
- Tasks: Manage customer journeys and ensure exceptional service for our German-speaking market.
- Company: Join a dynamic team in a rapidly expanding business in Northampton.
- Benefits: Competitive salary, professional growth opportunities, and a vibrant office environment.
- Other info: Exciting chance to collaborate across departments and enhance your career.
- Why this job: Be the face of our brand and drive our digital strategy while making a real impact.
- Qualifications: Fluent in English and German with at least two years in customer experience or sales.
The predicted salary is between 27000 - 30000 £ per year.
Due to our client's exciting business expansion, we are seeking a bilingual Customer Experience Representative to join their customer service team in Northampton. You will be the face of our brand for their German-speaking market, driving the new digital strategy and ensuring every customer interaction is exceptional.
Our client is looking for a proactive professional who can identify customer needs, collaborate across departments, and help us scale our international presence.
The Role
You will manage the end-to-end customer journey, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect.
- Customer Support: Respond to queries promptly via phone, email, social media, and live chat.
- Insight & Analysis: Analyse customer feedback, log technical issues, and proactively step in to ensure a positive user experience.
- Language Skills: Fluent English and German speaker (written and verbal).
- Experience: At least two years in a customer experience, support, or sales-focused role.
- Ability to gather and interpret customer data.
- Excellent maths skills for accurate, speedy calculation of sales prices, discounts, and percentages.
- Play a direct role in our new digital strategy and business expansion.
- Professional Growth: Opportunity to manage the full sales and support cycle.
Customer Experience Advisor (Fluent in English & German) in Northampton employer: Hays
Join a dynamic team in Northampton as a Customer Experience Advisor, where your bilingual skills will be valued in driving our digital strategy and enhancing customer interactions. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering opportunities for professional development and the chance to make a significant impact in our expanding international market. With competitive compensation and a supportive environment, we are committed to ensuring that every team member feels empowered and engaged in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (Fluent in English & German) in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your experience and why you're the perfect fit for the Customer Experience Advisor role. Keep it engaging and relevant!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Advisor (Fluent in English & German) in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Experience Advisor role. Highlight your bilingual abilities in English and German, and any relevant customer service experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how you can contribute to our digital strategy. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills:Since this role involves interacting with customers in both English and German, make sure your written application is clear and professional. Use proper grammar and spelling, and don’t forget to express your enthusiasm for the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and German, make sure you're comfortable switching between the two languages. Practise common customer service phrases and scenarios in both languages to show your versatility during the interview.
✨Know the Company Inside Out
Research the company’s digital strategy and recent expansions. Understanding their brand values and customer service approach will help you align your answers with what they’re looking for. It shows you’re genuinely interested and prepared.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you’ve successfully handled customer queries or resolved issues. Be ready to discuss how you identified customer needs and collaborated with other departments to enhance the customer experience.
✨Show Off Your Analytical Skills
Since the role involves analysing customer feedback and logging technical issues, be prepared to discuss how you've used data in previous roles. Highlight any experience you have with interpreting customer data and how it led to improved service outcomes.
