At a Glance
- Tasks: Support visitors via intercom, phone, and email while managing parking systems.
- Company: Established organisation in Thetford with a friendly work culture.
- Benefits: Flexible part-time hours, remote work options, and valuable experience.
- Other info: Great opportunity for career growth and teamwork.
- Why this job: Gain customer service skills and make a difference for visitors.
- Qualifications: Strong communication skills and IT proficiency required.
The predicted salary is between 12 - 15 £ per hour.
A well-established organisation with offices in Thetford.
A key responsibility is to give support and advice to visitors primarily over an intercom system and occasionally over the phone or via email. The roles will involve assisting visitors using a computer dashboard, which enables us to remotely raise exit barriers for visitors who are on site, and we can use the dashboard to investigate any queries about their visit, payment or their Forestry England Membership. This role may also involve liaising with our suppliers and contractors to troubleshoot issues. There will be ad-hoc requirements during quieter periods to support the wider team with administrative tasks.
Key work areas include:
- Assist with remote monitoring of barriered car park systems, responding to and helping visitors over an intercom system.
- Use our Customer Relations CRM Software system Connections to help answer Membership queries and support the Membership team with any parking-related issues.
- Liaise with external contractors and suppliers in the event of any problems with equipment or software.
- Any other parking related tasks reasonably requested by your line manager.
To succeed in this role, you will require:
- Exemplary written and oral customer service skills.
- Excellent organisation and communication skills.
- Proven administrative ability and strong attention to detail.
- Competent IT user with experience of Microsoft suite of applications (Excel, Word, Teams and Outlook).
1 x 16 hours a week. Hours are Thursday to Sunday each week, 4-8pm.
1 x 8 hours a week. Hours are Saturday and Sunday each week, 4-8pm.
Start date 1st June. Expected duration, through to 13th September.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Part Time Customer Services in Norfolk, Thetford employer: Hays
Join a well-established organisation in Thetford that values its employees and fosters a supportive work culture. With flexible remote working options and a focus on employee growth, this part-time role offers a unique opportunity to develop your customer service skills while contributing to a meaningful mission. Enjoy a collaborative environment where your contributions are recognised and rewarded, making it an excellent place for those seeking a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Services in Norfolk, Thetford
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping visitors, think of scenarios where you might need to assist someone. Role-play with a friend or family member to get comfortable with responding to queries.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on using Microsoft applications, especially Excel and Outlook. You might be asked to demonstrate your proficiency during the interview, so it’s good to have some examples ready.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Part Time Customer Services in Norfolk, Thetford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Show Off Your IT Skills:Since you'll be using various software systems, mention any experience you have with Microsoft applications or similar tools. We want to know you’re comfortable navigating tech, so give us the details!
Apply Through Our Website:To make things easier for both of us, apply directly through our website. It streamlines the process and ensures your application gets to the right place quickly. Plus, we love seeing applications come in that way!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different scenarios, especially those involving difficult customers or technical issues. This will show that you understand the role and can think on your feet.
✨Familiarise Yourself with the Tech
Since the job involves using a computer dashboard and CRM software, make sure you’re comfortable with similar systems. If you have experience with Microsoft applications like Excel and Outlook, be prepared to share specific examples of how you've used them in past roles.
✨Practice Your Communication Skills
Given the emphasis on oral and written communication, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you explain complex information simply and effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
