At a Glance
- Tasks: Assist customers with parking queries and support smooth operations.
- Company: Join a dynamic team in Thetford with a focus on customer service.
- Benefits: Enjoy hybrid working, on-site parking, and a supportive work environment.
- Other info: Immediate start available for those ready to jump in!
- Why this job: Make a difference by helping visitors and ensuring a seamless parking experience.
- Qualifications: Strong customer service skills and IT proficiency, especially in Microsoft applications.
The predicted salary is between 20000 - 25000 £ per year.
This is a newly created temporary Parking Assistant/Customer Services job to support my client through a busy period. This is primarily a customer service role, but may also involve a range of general support functions including administration, contractor liaison, and support for ensuring that everything in this business unit runs smoothly.
- Monitor the shared parking inbox, responding to car parking queries from the public, as well as internal general enquiries.
- Handle visitor queries over the phone when required, and action any call back requests from our visitors.
- Liaise with external contractors and suppliers to manage parking equipment service requests raised by our internal district teams.
- Support the Membership team on parking issues.
- Any other parking related tasks reasonably requested by your line manager.
Exemplary written and oral customer service skills. Competent IT user with experience of Microsoft suite of applications (Excel, Word, Teams and Outlook). Hybrid working pattern.
Locations
Parking Assistant (Customer Services) in Norfolk, Thetford employer: Hays
Join our dynamic team as a Parking Assistant in Thetford, where we prioritise exceptional customer service and foster a supportive work environment. Enjoy the benefits of hybrid working, on-site parking, and opportunities for personal growth within a collaborative culture that values your contributions. This role not only allows you to engage with the community but also equips you with valuable skills in administration and contractor liaison, making it a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Assistant (Customer Services) in Norfolk, Thetford
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you’re genuinely interested in the role and helps you figure out if it’s the right fit for you too. Plus, it gives you a chance to shine!
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you hit that apply button on our site. It makes it easier for us to connect with you!
We think you need these skills to ace Parking Assistant (Customer Services) in Norfolk, Thetford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Parking Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your exemplary written and oral communication skills. Use clear and concise language in your application to show us you can handle queries effectively.
Highlight Your IT Proficiency:Mention your experience with Microsoft applications like Excel, Word, Teams, and Outlook. We’re looking for someone who can navigate these tools easily, so don’t forget to showcase your tech-savviness in your application!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or queries in the past. This role is all about providing excellent service, so showing that you can keep a cool head under pressure will impress them.
✨Familiarise Yourself with Parking Operations
Do a bit of research on parking management and common issues that arise. Understanding the basics of how parking systems work and the typical queries customers might have will show that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since this job involves a lot of communication, both written and verbal, practice articulating your thoughts clearly. You might be asked to respond to a mock query during the interview, so being concise and polite will help you stand out.
✨Show Your IT Savvy
Make sure you're comfortable with Microsoft Office applications, especially Excel and Outlook. You could be asked about your experience with these tools, so having specific examples of how you've used them in previous roles will demonstrate your competence and readiness for the job.
