Customer Advisor in Newtownabbey

Your new company A professional organisation based in Belfast City Centre is seeking a Customer Advisor to join its busy and supportive team. This organisation is committed to delivering a high standard of service and is looking for an individual who can provide excellent customer support while managing a range of administrative responsibilities. Your new role As a Customer Advisor, you will be responsible for handling customer enquiries, resolving queries, and ensuring all associated administration is completed accurately and efficiently. You will work closely with a variety of stakeholders, maintaining professional relationships while delivering a high level of customer Responsibilities Handle customer enquiries via telephone, email and face-to-face interactions. Investigate and resolve customer queries in a timely and professional manner. Maintain accurate records and update internal systems with customer information. Process documentation and complete associated administrative tasks relating to customer enquiries. Liaise with internal departments and external stakeholders to gather information and ensure effective query resolution. Monitor outstanding cases and follow up where required. Provide customers with clear and accurate information regarding products, services and processes. Support the wider team with general administration duties. Ensure all customer interactions are handled in line with company policies and procedures. What you'll need to succeed A minimum of 2 years' customer service experience in an office, contact centre or customer-facing environment. 5 GCSEs (or equivalent) at Grade C/Level 4 or above, including English Language and Mathematics. Experience managing customer queries from initial contact through to resolution. Strong administration skills with experience maintaining records and processing documentation. Experience communicating and building relationships with a range of stakeholders, including customers, colleagues and external contacts. Excellent verbal and written communication skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including experience using Microsoft Office applications. What you'll get in return Belfast City Centre £12.71 per hour 6 months with possible extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Customer Service Administration Communication Benefits: £12.71 per hour TPBN1_NI