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- Tasks: Manage complex customer care projects and resolve issues in occupied homes.
- Company: Forward-thinking organisation with a dynamic team atmosphere.
- Benefits: Competitive pay, hands-on experience, and a focus on health & safety.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Take ownership of impactful projects and enhance your project management skills.
- Qualifications: Experience in contract or project management within residential construction.
The predicted salary is between 40000 - 50000 £ per year.
A forward-thinking organisation is looking for an experienced Contracts Manager to join their dynamic team on a 6-month contract in Newcastle. This is a hands-on role focused on managing complex, high-value customer care projects within occupied homes, ensuring issues are resolved professionally, safely, and to the highest quality standards.
As a Customer Care Project Manager, you will take full ownership of larger projects and sensitive cases, including defect diagnosis, complaint resolution, and the development and delivery of effective resolution strategies.
What you’ll be doing:
- Oversee inspections, project management activities, customer communications, and the successful execution of works in occupied homes.
- Take ownership of complex defects and complaints, managing cases through to resolution with a strong customer-first focus.
- Manage warranty claims (NHBC, Premier, LABC) in conjunction with the Customer Care Operations Manager, ensuring timely and effective outcomes.
- Provide on-site management of high-priority and sensitive cases, coordinating contractors and stakeholders as required.
- Champion health & safety, ensuring all works are carried out safely and in line with company policies and procedures.
What we’re looking for:
- Proven experience in contract or project management within residential construction or customer care.
- Strong knowledge of defect management, warranty providers, and working in occupied homes.
- Excellent communication and stakeholder management skills.
- A proactive, organised approach with the confidence to manage complex and sensitive situations.
- Strong commitment to health & safety and quality standards.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contract Manager in Newcastle employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager in Newcastle
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Contracts Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to customer care and defect management. This will help you tailor your answers and show that you’re genuinely interested in how you can contribute to their team.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience with complex projects and how you’ve successfully managed customer communications. Highlight your proactive approach and commitment to health & safety – these are key in this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are excited about joining our dynamic team!
We think you need these skills to ace Contract Manager in Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contract management and customer care. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of what the job entails, so let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure your application reflects your excellent communication skills. We want to see examples of how you've effectively managed complex situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at Hays
✨Know Your Contracts Inside Out
Make sure you’re well-versed in the specifics of contract management, especially within residential construction. Brush up on your knowledge of defect management and warranty providers, as these will likely come up during the interview.
✨Showcase Your Customer Care Skills
Prepare examples that highlight your experience in managing customer care projects. Be ready to discuss how you've resolved complex issues and maintained a customer-first focus in previous roles.
✨Demonstrate Your Project Management Prowess
Think of specific projects where you took ownership and successfully managed sensitive cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly convey your impact.
✨Emphasise Health & Safety Commitment
Since health and safety is a priority for this role, be prepared to discuss how you’ve championed safety standards in past projects. Share any relevant experiences that demonstrate your proactive approach to ensuring safe working environments.