At a Glance
- Tasks: Manage complex customer care projects and resolve issues in occupied homes.
- Company: Forward-thinking organisation with a dynamic team atmosphere.
- Benefits: Competitive pay, hands-on experience, and a focus on health & safety.
- Other info: Opportunity to work on high-priority cases with excellent career growth.
- Why this job: Take ownership of impactful projects and enhance your project management skills.
- Qualifications: Experience in contract or project management within residential construction.
The predicted salary is between 45000 - 55000 £ per year.
A forward-thinking organisation is looking for an experienced Contracts Manager to join their dynamic team on a 6-month contract in Newcastle. This is a hands-on role focused on managing complex, high-value customer care projects within occupied homes, ensuring issues are resolved professionally, safely, and to the highest quality standards.
As a Customer Care Project Manager, you will take full ownership of larger projects and sensitive cases, including defect diagnosis, complaint resolution, and the development and delivery of effective resolution strategies.
- Oversee inspections, project management activities, customer communications, and the successful execution of works in occupied homes.
- Take ownership of complex defects and complaints, managing cases through to resolution with a strong customer-first focus.
- Manage warranty claims (NHBC, Premier, LABC) in conjunction with the Customer Care Operations Manager, ensuring timely and effective outcomes.
- Provide on-site management of high-priority and sensitive cases, coordinating contractors and stakeholders as required.
- Champion health & safety, ensuring all works are carried out safely and in line with company policies and procedures.
Proven experience in contract or project management within residential construction or customer care is essential. Strong knowledge of defect management, warranty providers, and working in occupied homes is required. Excellent communication and stakeholder management skills are necessary, along with a strong commitment to health & safety and quality standards.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Contracts Manager, Senior Manager in Newcastle upon Tyne employer: Hays
Join a forward-thinking organisation that prioritises employee growth and development, offering a dynamic work culture in the heart of Newcastle. As a Contracts Manager, you will benefit from a supportive environment that champions health and safety while providing opportunities to manage high-value projects and enhance your professional skills. With a strong focus on customer care and quality standards, this role promises meaningful and rewarding employment for those looking to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager, Senior Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities in contracts management. A friendly chat can sometimes lead to job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Knowing their recent work and challenges will help you stand out as a candidate who’s genuinely interested and ready to tackle their specific needs.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you successfully managed complex defects or complaints, highlighting your customer-first approach and how you ensured quality standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contracts Manager, Senior Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in managing complex projects and customer care, especially in residential construction. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've resolved defects or managed complaints effectively. This will help us see your impact in previous roles.
Keep It Professional:While we love a friendly tone, keep your application professional. Make sure there are no typos or grammatical errors, as attention to detail is key in this role. A polished application shows us you mean business!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Contracts Inside Out
Make sure you brush up on your knowledge of contract management, especially in residential construction. Be ready to discuss specific examples from your past experience where you've successfully managed complex contracts or resolved customer complaints.
✨Showcase Your Project Management Skills
Prepare to talk about your project management experience, particularly in handling high-value customer care projects. Think of a few key projects where you took ownership and how you ensured quality standards were met while keeping the customer first.
✨Demonstrate Strong Communication Abilities
Since this role involves a lot of stakeholder management, practice articulating how you've effectively communicated with various parties in previous roles. Highlight any instances where your communication skills helped resolve issues or improve project outcomes.
✨Emphasise Health & Safety Commitment
Be prepared to discuss your approach to health and safety in project management. Share examples of how you've championed safety standards in past roles, ensuring that all works were carried out safely and in compliance with company policies.
