At a Glance
- Tasks: Support individuals and families to sustain tenancies and prevent homelessness.
- Company: Join a compassionate Housing Services team making a real difference.
- Benefits: Competitive hourly rate, ongoing training, and the chance to impact local communities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a frontline hero helping vulnerable individuals achieve stable housing.
- Qualifications: Experience in housing or support environments; strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are currently seeking a motivated and compassionate Housing Support Officer to join a busy Housing Services team. This is a rewarding frontline role supporting individuals and families to sustain their tenancies, prevent homelessness, and improve long-term housing outcomes.
You will work closely with tenants, internal services, and partner agencies to provide tailored housing support and early intervention.
Your new role
- Deliver person-centred housing support to tenants across a designated patch
- Support tenancy sustainment, including early intervention in cases of arrears or vulnerability
- Work with individuals at risk of homelessness to develop and implement support plans
- Liaise with external agencies (e.g. social work, health services, DWP, third sector providers)
- Carry out home visits, risk assessments, and welfare checks
- Maintain accurate case records and contribute to performance reporting
- Promote positive tenancy behaviour and community cohesion
What you'll need to succeed
- Experience working in housing, homelessness, or a related support environment
- Strong knowledge of tenancy sustainment, housing options, or homelessness prevention
- Excellent communication and interpersonal skills
- Ability to manage a varied caseload and prioritise effectively
- Experience working with vulnerable individuals or complex needs
- A full UK driving licence (or ability to travel across the area)
- A relevant qualification in housing, social care, or a related field is desirable but not essential.
What you'll get in return
- Competitive hourly rate
- Ongoing training and professional development
- Opportunity to make a real impact within local communities
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Support Officer in New Town employer: Hays
Join a dedicated team as a Housing Support Officer, where your compassion and expertise will directly contribute to improving the lives of individuals and families in our community. We offer a supportive work culture that prioritises professional development and provides ongoing training, ensuring you have the tools to succeed in this rewarding role. With a focus on making a meaningful impact, you'll enjoy the satisfaction of helping prevent homelessness and promoting positive tenancy behaviours in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Officer in New Town
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting tenants and preventing homelessness. Show them you're passionate about making a difference!
✨Tip Number 3
Practice your communication skills! As a Housing Support Officer, you'll need to interact with various stakeholders. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Support Officer in New Town
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Housing Support Officer role. Highlight any relevant experience in housing, homelessness, or support environments to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting individuals and families in housing. Share specific examples of how you've made a difference in similar roles.
Showcase Your Communication Skills:As a Housing Support Officer, communication is key. In your application, demonstrate your interpersonal skills and ability to work with diverse groups. We want to see how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy sustainment and homelessness prevention. Familiarise yourself with the key issues facing tenants and the support services available. This will help you demonstrate your expertise and show that you're genuinely passionate about making a difference.
✨Showcase Your Compassion
As a Housing Support Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported vulnerable individuals or managed complex needs. This will highlight your ability to connect with tenants and provide the tailored support they need.
✨Practice Your Communication Skills
Strong communication is crucial in this role. Think about how you can effectively convey information to both tenants and partner agencies. Practise answering common interview questions clearly and confidently, focusing on your interpersonal skills and how you can promote positive tenancy behaviour.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare for situations like handling arrears or conducting welfare checks. Think through your approach to these scenarios, demonstrating your problem-solving skills and ability to prioritise effectively in a busy environment.
