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- Tasks: Manage rent accounts, support tenants, and ensure efficient rent collection.
- Company: Established Scottish housing association with a strong community focus.
- Benefits: £26.39 per hour, hybrid working, on-site parking, and gym facilities.
- Why this job: Make a real difference in tenants' lives while developing your career.
- Qualifications: Experience in housing roles, strong communication, and understanding of housing legislation.
- Other info: Opportunity for contract extension and professional growth.
The predicted salary is between 20 - 26 £ per hour.
We are currently seeking an experienced Revenue Housing Officer to join a well‑established Scottish housing association on a temporary 3‑month contract, with the potential for extension.
You will be responsible for delivering an effective income management service, supporting tenants to sustain their tenancies while ensuring rent is collected efficiently. The ideal candidate will be confident in managing arrears, engaging with tenants, and working proactively to achieve strong performance outcomes.
Key Responsibilities:- Managing a patch of rent accounts, taking prompt action on arrears.
- Supporting tenants through advice, early intervention, and signposting.
- Carrying out income‑related tenancy visits and welfare checks.
- Liaising with internal teams and external partners regarding benefits, welfare reform, and tenancy sustainment.
- Preparing and issuing arrears notices in line with policy and legislation.
- Maintaining accurate records and case notes.
- Previous experience in a revenue/income/housing officer role is essential.
- Ability to hit the ground running with minimal supervision.
- Strong understanding of housing legislation, arrears processes, and welfare benefits.
- Excellent communication and negotiation skills.
- Ability to manage a busy caseload efficiently.
- 26.39 per hour (PAYE)
- Hybrid working
- On-site parking
- On-site gym facilities
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Revenue Housing Officer in Motherwell employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Housing Officer in Motherwell
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially around income management and tenant support.
✨Tip Number 3
Practice your communication skills! As a Revenue Housing Officer, you'll need to engage effectively with tenants. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Revenue Housing Officer in Motherwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Revenue Housing Officer role. Highlight your experience in income management and tenant support, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since excellent communication is crucial for this role, use your application to demonstrate your ability to engage with tenants and internal teams. Share examples of how you've successfully managed relationships in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on your relevant experience and achievements that align with the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and arrears processes. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be engaging with tenants regularly, practice how you articulate your thoughts. Use examples from your past experiences where you've successfully communicated or negotiated with clients.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing a tenant in arrears. Think through your approach and be ready to explain your reasoning clearly.
✨Demonstrate Proactivity
Highlight instances where you've taken initiative in previous roles. Whether it’s implementing a new process or supporting tenants effectively, showing your proactive nature can set you apart.
