At a Glance
- Tasks: Manage rent accounts and support tenants to sustain their tenancies.
- Company: Well-established Housing Association near Glasgow with a supportive team.
- Benefits: Competitive hourly rate, contract until August, and the chance to impact local communities.
- Other info: Collaborative environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing income roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Housing Revenues Officer to join a well-established Housing Association near Glasgow. This role will play a key part in delivering an effective income management service, supporting tenants to sustain their tenancies while maximising rental income.
Your new role
- Manage a designated patch of rent accounts, ensuring timely collection of rental income.
- Proactively manage arrears through early intervention, payment arrangements, and tenant engagement.
- Provide advice and support to tenants in relation to rent payments, benefits, and financial inclusion.
- Liaise with internal teams and external agencies to support vulnerable tenants and sustain tenancies.
- Take appropriate recovery action in line with policy, including issuing legal notices and preparing court documentation.
- Monitor accounts and maintain accurate records using housing management systems.
- Support continuous improvement of income management processes and performance targets.
What you'll need to succeed
- Proven experience in a housing income/revenues role within a housing association or local authority.
- Strong knowledge of rent arrears management, welfare benefits, and tenancy sustainment.
- Excellent communication and negotiation skills, with the ability to build rapport with tenants.
- Experience working in a target-driven environment and managing competing priorities.
- Ability to work collaboratively with internal teams and external partners.
- Strong IT skills and experience using housing management systems.
What you'll get in return
- Opportunity to join a supportive and collaborative housing team.
- Contract until August initially.
- Competitive hourly rate aligned with sector benchmarks.
- The chance to make a real impact within local communities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Revenues Officer in Motherwell employer: Hays
Join a well-established Housing Association near Glasgow, where you will be part of a supportive and collaborative team dedicated to making a real impact in local communities. With a focus on employee growth and development, this role offers competitive pay aligned with sector benchmarks and the opportunity to engage directly with tenants, ensuring their financial inclusion and tenancy sustainability. Experience a fulfilling work culture that values teamwork and proactive problem-solving in a meaningful sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Revenues Officer in Motherwell
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Housing Revenues Officer role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of rent arrears management and tenancy sustainment. Be ready to share examples of how you've successfully supported tenants in the past – it’ll show you’re the right fit for the job!
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values. Check out our website for roles that resonate with you, especially those that allow you to make a real impact in local communities.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and your commitment to excellent communication – a key skill for a Housing Revenues Officer.
We think you need these skills to ace Housing Revenues Officer in Motherwell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Revenues Officer role. Highlight your experience in managing rent accounts and working with tenants, as this will show us you’re a great fit for the position.
Showcase Your Skills:Don’t forget to showcase your communication and negotiation skills in your application. We want to see how you’ve built rapport with tenants and managed arrears effectively in your previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforwardness, so make sure your points are easy to read and directly related to the job description.
Apply Through Our Website:Finally, remember to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your knowledge of rent arrears management and welfare benefits. Familiarise yourself with the specific challenges tenants face and how you can support them. This will show that you're not just interested in the role, but that you genuinely care about making a difference.
✨Showcase Your Communication Skills
Since this role involves building rapport with tenants, be prepared to demonstrate your excellent communication and negotiation skills. Think of examples from your past experiences where you've successfully engaged with tenants or resolved conflicts. This will help you stand out as a candidate who can effectively manage relationships.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like managing arrears or supporting vulnerable tenants. Prepare by thinking through how you would handle these scenarios, focusing on your proactive approach and problem-solving skills. This will highlight your ability to think on your feet and act decisively.
✨Familiarise Yourself with Housing Management Systems
Since strong IT skills are essential for this role, make sure you're comfortable discussing any housing management systems you've used in the past. If you have experience with specific software, mention it! This shows that you're ready to hit the ground running and can adapt quickly to their systems.
