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- Tasks: Streamline IT service operations and support project delivery processes.
- Company: A large, established organisation focused on improving IT services.
- Benefits: 12-month contract with potential for long-term extension and meaningful impact.
- Why this job: Shape processes and make real improvements in a high-visibility role.
- Qualifications: Understanding of IT change processes and strong organisational skills.
- Other info: Dynamic environment with opportunities for ownership and career growth.
The predicted salary is between 36000 - 60000 £ per year.
A large, well-established organisation undergoing improvements across its IT service operations and project delivery processes. The team is looking to simplify the way BAU, workflows, vendor interactions and project support functions operate.
You will be joining the team to help streamline and stabilise the current service and project support processes. The role is a blend of hands-on operational work and improvement-focused activity.
Day-to-day responsibilities include:
- Raising and progressing ServiceNow requests
- Submitting and tracking firewall change requests
- Supporting Project Managers with operational administration
- Managing vendor licencing and technical admin tasks
- Building and maintaining the relationship with Infosys and other partners
- Mapping, documenting, and simplifying BAU workflows
- Identifying where processes are overly complex and implementing improvements
- Helping to create a more consistent way of working across service and projects
The role requires someone who can sit within the team, understand the pain points, and take ownership of making the environment smoother and more efficient.
What you’ll need to succeed:
- Understanding of IT change processes, ideally including firewall or infrastructure submissions
- Strong process mindset - able to map workflows and spot inefficiencies
- Comfortable with both hands-on operational tasks and improvement-focused work
- Ability to work closely with vendors (Infosys experience advantageous)
- Excellent organisational skills and attention to detail
- Proactive, ownership-focused approach with the confidence to embed yourself in the team
- Background in service operations, service delivery, technical admin, or project support
- Experience working with ServiceNow would be an advantage (raising, managing, progressing requests)
What you’ll get in return:
- A 12-month contract with strong potential to extend long-term
- Opportunity to take ownership of improving how a key part of the business operates
- Experience working in a high-visibility role within an established team
- The chance to genuinely shape processes and make meaningful improvements
- A varied role combining operational support, service improvements, and vendor coordination
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Project Support and Technical Admin in Milton Keynes employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Support and Technical Admin in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their IT service operations and project delivery processes. This will help you understand their pain points and show that you're genuinely interested in making improvements.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to project support and technical admin. Think about how your skills can streamline processes and improve workflows, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Project Support and Technical Admin in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your understanding of IT change processes and any relevant experience with ServiceNow to catch our eye!
Show Off Your Process Mindset: We love candidates who can map workflows and spot inefficiencies. In your application, give examples of how you've simplified processes in the past. This will show us you’re the right fit for the role!
Be Proactive in Your Cover Letter: Use your cover letter to demonstrate your proactive approach. Share specific instances where you took ownership of a project or improved a process. We want to see your confidence shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Know Your Processes
Make sure you brush up on IT change processes, especially around firewall and infrastructure submissions. Being able to discuss these topics confidently will show that you understand the technical side of the role.
✨Map It Out
Prepare to talk about your experience with mapping workflows and identifying inefficiencies. Bring examples of how you've simplified processes in the past, as this will demonstrate your strong process mindset.
✨Vendor Relationships Matter
If you have experience working with vendors like Infosys, be ready to share specific instances where you’ve built and maintained those relationships. This will highlight your ability to collaborate effectively in a team environment.
✨Show Ownership and Proactivity
During the interview, convey your proactive approach and willingness to take ownership of tasks. Share examples of how you've improved operational processes in previous roles to illustrate your commitment to making things run smoothly.
