At a Glance
- Tasks: Manage client relationships, ensuring excellent service and proactive communication.
- Company: Dynamic publishing company focused on growth and collaboration.
- Benefits: Competitive salary, training opportunities, free onsite parking, and a supportive environment.
- Other info: Opportunity for career growth and occasional travel within the UK and internationally.
- Why this job: Be the key contact for clients and drive impactful marketing initiatives.
- Qualifications: 3 years in publishing, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 33500 - 33500 £ per year.
Manage relationships end to end, ensuring excellent service, proactive communication, and strong collaboration.
My client is looking for a Client Relations Manager to play a key strategic role in supporting and growing their UK business. Acting as the primary point of contact for a portfolio of clients, you will manage relationships end to end, ensuring excellent service, proactive communication, and strong collaboration across sales, operational, and support teams.
Working closely with the Sales & Marketing team, you will take ownership of publishers who have signed up for sales representation services, managing their journey from onboarding through to established and successful working relationships. You will also contribute to brand building activity by creating and sharing marketing content, and presenting outcomes and insights to senior colleagues.
- Act as the main point of contact for assigned publisher clients, managing all queries and communication in a clear and proactive manner.
- Provide clients with regular sales updates and highlight relevant marketing opportunities.
- Advocate for client needs internally while clearly representing business requirements back to publishers.
- Collaborate with cross-functional teams to deliver optimal outcomes for clients.
- Ensure publishers meet metadata, operational, and system requirements to remain on their critical path.
- Schedule, organise, and run client meetings, sales conferences, and presentations (in person and virtual).
- Accurately minute meetings, capturing action points, owners, and deadlines.
- Work closely with Business Operations on client onboarding and offboarding activity.
- Drive process improvement by gathering client feedback and contributing system and workflow enhancement ideas.
- Devise, create, and distribute content marketing campaigns across social media, digital platforms, newsletters, events, and print.
- Collate, analyse, and present marketing outcomes using data-driven insights to inform future activity.
- Maintain up-to-date knowledge of company systems, procedures, and processes, and support training of colleagues when appropriate.
- Ensure compliance with Health & Safety policies and company procedures.
If you are highly organised, customer focused, and comfortable managing multiple priorities in a fast-paced environment, and you communicate confidently with stakeholders at all levels and take a proactive, solution-focused approach to challenges, this could be the right role for you.
Essential requirements:
- GCSEs including English and Mathematics.
- Minimum of 3 years’ experience in publishing or a related field.
- Proficient in Microsoft Office applications.
- Strong customer relationship management skills.
- Excellent written and verbal communication skills.
- Strong organisational and time-management abilities.
- Confidence using marketing tools such as Canva.
- High attention to detail and a calm, professional approach under pressure.
- Flexible, collaborative, and comfortable working as part of a small team.
- Willingness to travel occasionally within the UK and internationally.
What you’ll get in return:
- Competitive salary of £33,500.
- Training and development opportunities.
- Free onsite parking.
- Free hot drinks.
- Service awards and recognition.
- A collaborative and supportive working environment.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Client Relations Manager in Milton Keynes employer: Hays
Join a dynamic and supportive team as a Client Relations Manager, where your contributions will directly impact the growth of our UK business. We offer a collaborative work culture that prioritises employee development, with training opportunities and recognition for your hard work. Enjoy competitive benefits including free onsite parking and hot drinks, all while working in a fast-paced environment that values proactive communication and strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Relations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can advocate for them. This will show that you're proactive and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! As a Client Relations Manager, you'll need to convey information clearly and confidently. Try mock interviews with friends or use online resources to sharpen your verbal and written skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Client Relations Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Relations Manager role. Highlight your experience in managing client relationships and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your proactive communication style and customer focus, as these are key for us.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage client relationships effectively. Numbers and outcomes speak volumes, so don’t shy away from sharing your successes with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Hays
✨Know Your Clients
Before the interview, research the company’s clients and their needs. Understanding their business model and how they interact with publishers will help you demonstrate your proactive communication skills and client management expertise.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed multiple priorities in a fast-paced environment. Highlight your time-management strategies and how you ensure that all client queries are addressed promptly and effectively.
✨Prepare for Collaboration Questions
Since the role involves working closely with cross-functional teams, think of instances where you've successfully collaborated with others. Be ready to share how you’ve advocated for client needs while balancing internal business requirements.
✨Demonstrate Your Marketing Savvy
Familiarise yourself with marketing tools like Canva and be ready to discuss how you've used data-driven insights to inform marketing campaigns. Bring examples of content you've created or contributed to, showcasing your ability to drive brand-building activities.
