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For Companies At a Glance
- Tasks: Build strong relationships with residents and provide updates on housing projects.
- Company: Join a dynamic team working on impactful social housing projects.
- Benefits: Earn up to £17.50 an hour with weekly pay and full-time hours.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a full UK driving licence required.
- Other info: Opportunity to work independently and as part of a supportive team.
We are recruiting for a RLO to join a Social Housing retrofit project ASAP! Experience in a similar, customer-facing role is essential. You will need a full UK driving licence and access to your own vehicle. Temp position, up to £17.50 an hour, covering South Cumbria and North Lancashire.
Your new role
- Building strong, trusting relationships with residents from diverse backgrounds
- Providing clear, timely updates on works, access requirements, and project timelines
- Handling enquiries, concerns, and complaints with empathy and professionalism
- Carrying out home visits, welfare checks, and pre-/post-work assessments
- Working closely with contractors to coordinate appointments and minimise disruption
What you’ll need to succeed
- Strong communication skills and the ability to build trust quickly
- A patient and resident-focused approach
- Experience working with diverse communities, including vulnerable residents
- A proactive mindset with the ability to work independently and as part of a wider project team
- Full UK driving licence (often required for home visits)
What you’ll get in return
- Weekly pay
- Full-time weekday hours
- The option to be paid via PAYE or Umbrella
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Resident Liaison Officer in Milnthorpe employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Milnthorpe
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to think about how your experience aligns with their mission.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to build trust quickly. Try role-playing with a friend or family member to get comfortable discussing your experiences and handling tricky questions.
✨Tip Number 3
Be ready to share specific examples from your past roles that demonstrate your ability to handle enquiries and complaints with empathy. Think of situations where you made a real difference for residents, as this will resonate well with the interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, if this role isn’t quite right for you, check out other opportunities on our website!
We think you need these skills to ace Resident Liaison Officer in Milnthorpe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles, especially if you've worked with diverse communities. We want to see how you can build trust and communicate effectively!
Showcase Your Skills: In your cover letter, emphasise your strong communication skills and patient approach. Let us know how you've handled enquiries or complaints in the past – we love hearing about real-life examples!
Be Professional Yet Personable: While it's important to maintain professionalism, don't be afraid to let your personality shine through. We appreciate candidates who can connect with residents on a personal level while still getting the job done.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Hays
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of social housing projects and think about how your past experiences align with the role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As this role requires strong communication skills, prepare examples of how you've effectively communicated with residents or clients in the past. Think about situations where you’ve handled complaints or concerns with empathy and professionalism, as these are key aspects of the job.
✨Demonstrate Your Proactive Mindset
Employers love candidates who take initiative. Be ready to discuss times when you’ve gone above and beyond to resolve issues or improve processes. Highlight your ability to work independently while also being a team player, as this is crucial for coordinating with contractors and minimising disruption.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the project, the team, and the challenges they face. This not only shows your interest but also helps you gauge if the role is the right fit for you. Plus, it gives you a chance to demonstrate your understanding of the diverse communities you'll be working with.
