At a Glance
- Tasks: Handle customer complaints and provide clear guidance in a supportive environment.
- Company: Regulatory organisation focused on maintaining high communication standards.
- Benefits: Hybrid working, supportive team, and a vibrant office in Manchester city centre.
- Other info: 12-month temporary role with opportunities for growth and development.
- Why this job: Make a real difference by helping vulnerable individuals and improving service standards.
- Qualifications: Experience in complaint handling and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Your New Organisation: This regulatory organisation manages cases relating to concerns and complaints, playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.
- Respond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communication.
- Arrange, facilitate, and transcribe telephone complaints where required.
- Apply safeguarding policies to protect vulnerable individuals.
What you'll need to succeed:
- Proven experience handling complaints and providing advice via phone, email, and written correspondence.
- Strong understanding of working within policies, procedures, and service standards, including the Data Protection Act.
- Proficiency with IT systems, including MS Word, Excel, Outlook, and case management databases.
- Exceptional written communication and drafting skills, with the ability to produce clear, concise correspondence in plain English.
Monday to Friday, 9am till 5pm. Hybrid working after the first week of induction/training. Supportive and inclusive environment. Offices in the heart of Manchester city centre. Temp to cover secondment for 12 months. Interviews will take place in mid-June with start dates asap after.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Sr. Administrative Assistant in Manchester employer: Hays
Join a supportive and inclusive regulatory organisation located in the heart of Manchester, where your role as a Sr. Administrative Assistant will be pivotal in managing complaints and ensuring high standards of communication. With a hybrid working model and a commitment to employee growth, you will thrive in an environment that values your contributions while providing opportunities for professional development and meaningful engagement with vulnerable adults.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Administrative Assistant in Manchester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry or those who work at the organisation. A friendly chat can give you insider info and maybe even a foot in the door.
✨Tip Number 2
Prepare for the interview like it’s the final exam! Research the organisation, understand their values, and think about how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll communicate your skills and experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Sr. Administrative Assistant in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with written communication and handling complaints. We want to see how you've tackled similar challenges in the past, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role, especially your understanding of safeguarding policies and your ability to communicate clearly.
Showcase Your IT Skills:Since proficiency with IT systems is key, mention your experience with MS Word, Excel, and any case management databases. We love seeing how tech-savvy you are!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the organisation's mission and values, especially how they relate to handling complaints and safeguarding vulnerable adults. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Your Communication Skills
Since this role heavily relies on written and verbal communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled complaints in the past, as well as how you ensure clear communication in your correspondence.
✨Get Comfortable with Tech
Brush up on your IT skills, particularly with MS Word, Excel, and any case management databases you might encounter. If you can, try to find out what specific systems the organisation uses and get familiar with them. This will show that you're proactive and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to handling complaints or safeguarding policies. Think through potential situations you might face in the role and how you would respond. This will demonstrate your problem-solving skills and your understanding of the importance of these policies.
