At a Glance
- Tasks: Handle customer complaints and provide clear guidance in a supportive environment.
- Company: Regulatory organisation focused on maintaining high standards of communication.
- Benefits: Hybrid working, supportive team, and a chance to make a difference.
- Other info: Temporary position with potential for growth in a dynamic Manchester office.
- Why this job: Join a vital role in safeguarding vulnerable individuals and enhancing service standards.
- Qualifications: Experience in complaint handling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Your New Organisation: This regulatory organisation manages cases relating to concerns and complaints, playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.
- Respond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communication.
- Arrange, facilitate, and transcribe telephone complaints where required.
- Apply safeguarding policies to protect vulnerable individuals.
What you'll need to succeed:
- Proven experience handling complaints and providing advice via phone, email, and written correspondence.
- Strong understanding of working within policies, procedures, and service standards, including the Data Protection Act.
- Proficiency with IT systems, including MS Word, Excel, Outlook, and case management databases.
- Exceptional written communication and drafting skills, with the ability to produce clear, concise correspondence in plain English.
Monday to Friday, 9am till 5pm. Hybrid working after the first week of induction/training. Supportive and inclusive environment. Offices in the heart of Manchester city centre. Temp to cover secondment for 12 months. Interviews will take place in mid-June with start dates asap after.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Senior Team Administrator (Temporary) in Manchester employer: Hays
Join a supportive and inclusive regulatory organisation located in the heart of Manchester, where your role as a Senior Team Administrator will be pivotal in managing complaints and ensuring high standards of communication. With a hybrid working model after initial training, you will benefit from a collaborative work culture that prioritises employee growth and development, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Team Administrator (Temporary) in Manchester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work in regulatory organisations. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice your communication skills! Since this role involves handling complaints, try role-playing scenarios with a friend. This will help you feel more confident when responding to customer concerns during interviews.
✨Tip Number 3
Familiarise yourself with safeguarding policies and the Data Protection Act. Brush up on these topics so you can discuss them knowledgeably in your interview. It shows you're serious about protecting vulnerable individuals.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Team Administrator (Temporary) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with written communication and handling complaints. We want to see how you've tackled similar challenges in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your understanding of safeguarding policies and your ability to communicate clearly with vulnerable adults.
Showcase Your IT Skills:Since proficiency with IT systems is key, mention your experience with MS Word, Excel, and any case management databases you’ve used. We love seeing candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on the organisation's mission and values. Understand their approach to handling complaints, especially in relation to vulnerable adults. This will show that you're genuinely interested and prepared.
✨Practice Your Communication Skills
Since this role involves a lot of written and verbal communication, practice articulating your thoughts clearly. You might even want to prepare some examples of how you've successfully handled complaints in the past.
✨Familiarise Yourself with Policies
Get to grips with relevant policies like the Data Protection Act and safeguarding procedures. Being able to discuss these confidently will demonstrate your understanding of the importance of compliance in this role.
✨Showcase Your IT Proficiency
Be ready to talk about your experience with MS Word, Excel, Outlook, and any case management databases. If you have specific examples of how you've used these tools to improve processes or communication, share them!
