At a Glance
- Tasks: Provide top-notch customer service and process claims efficiently in a busy team.
- Company: Join Hays, a leader in customer service recruitment with a supportive environment.
- Benefits: Gain valuable experience in a fast-paced role with immediate start and temporary flexibility.
- Other info: Minimum commitment of 8 weeks with opportunities for growth.
- Why this job: Perfect for those who thrive in dynamic settings and love helping customers.
- Qualifications: Previous customer service or administrative experience and a confident phone manner.
The predicted salary is between 25000 - 30000 £ per year.
Hays are currently recruiting a Customer Service Administrator to join a busy and customer-focused team on a temporary basis for a minimum of 8 weeks. This role involves high-volume phone-based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast-paced environment.
- Responding to customer queries regarding claims and processes
- Accurately processing claims and updating internal systems
- Gathering and verifying information to support claims assessment
- Managing workloads effectively while meeting deadlines and service levels
- Providing a high standard of customer care at all times
- Previous experience in a customer service, call-handling, or administrative role
- Confident and professional telephone manner
- Reliable, adaptable, and available for a minimum 8-week temporary assignment
- Temporary role with a minimum commitment of 8 weeks
- Immediate start available
- This is an office based role.
Senior Client Servicing Administrator in Manchester employer: Hays
Hays is an excellent employer that values its employees by fostering a dynamic and supportive work culture, particularly in the fast-paced environment of customer service. With a focus on professional development, employees are encouraged to grow their skills while enjoying the benefits of a collaborative team atmosphere. Located in a vibrant area, this role offers the unique advantage of immediate engagement in meaningful work, making it an ideal opportunity for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Servicing Administrator in Manchester
✨Tip Number 1
Get to know the company! Research Hays and their customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves high-volume phone-based customer service, try role-playing with a friend or family member. This will boost your confidence and help you sound professional when handling calls.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed workloads effectively in the past. This will demonstrate that you can handle the fast-paced environment Hays is looking for.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you're proactive and ready to jump into the action right away!
We think you need these skills to ace Senior Client Servicing Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how you've handled high-volume calls and processed claims in the past, so don’t hold back on those details!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills and how you thrive in fast-paced environments – we love that!
Show Off Your Communication Skills:Since this role involves a lot of phone-based customer service, make sure to showcase your confident and professional telephone manner in your application. We want to know you can handle customer queries with ease!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers and provide examples of your past experiences in high-pressure situations. This will show that you understand the role and can thrive in a busy environment.
✨Demonstrate Your Organisational Skills
Since the role requires managing workloads effectively, prepare to share specific strategies you use to stay organised. Whether it’s using task lists or prioritising tasks, showing that you have a system in place will impress the interviewer.
✨Practice Your Phone Manner
As this position involves high-volume phone-based customer service, practice speaking clearly and confidently over the phone. You might even want to do a mock call with a friend to get comfortable with handling queries and providing information succinctly.
✨Show Your Adaptability
Be prepared to discuss times when you've had to adapt quickly to changes in your work environment. Highlighting your reliability and flexibility will demonstrate that you can handle the fast-paced nature of the role and meet deadlines without compromising on service quality.
