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- Tasks: Lead improvements in rent and service charge processes within housing management.
- Company: Supportive organisation focused on continuous improvement and values-driven culture.
- Benefits: Competitive pay, flexible hybrid working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on stakeholder engagement and training.
- Why this job: Shape critical housing services and drive major system transformations.
- Qualifications: Experience in rent setting, process improvement, and strong team management skills.
The predicted salary is between 42000 - 48000 £ per year.
We are seeking an experienced Rent Setting & Systems Improvement Manager to lead and deliver improvements to our rent and service charge setting processes within a housing management environment. This role will play a key part in streamlining existing processes, managing staff, and supporting the implementation and integration of a new housing management system.
You will work closely with Finance, Housing, and IT teams to ensure accurate rent and service charge calculations, robust governance, and efficient end-to-end processes that support both customers and staff.
Key responsibilities- Lead and manage the rent and service charge setting process across the organisation, ensuring compliance with legislation and regulatory requirements.
- Manage, support, and develop a small team responsible for rent and service charges.
- Review, redesign, and streamline rent-setting processes, identifying opportunities for automation and efficiency.
- Play a key role in the implementation and integration of a new housing management system, ensuring rent and service charge functionality meets business needs.
- Translate business requirements into clear system and process specifications.
- Work collaboratively with stakeholders to embed improved ways of working.
- Ensure data accuracy, reconciliation, and strong audit trails.
- Support change management and staff training during system and process changes.
You will have:
- Proven experience in rent setting and/or service charges within a housing environment (social housing, housing association, or local authority).
- Experience of process improvement or service redesign, with the ability to simplify complex processes.
- Hands-on involvement in a housing management system implementation or major system change (e.g. Northgate, Capita, Aareon, Civica or similar).
- Strong staff management experience, including coaching and performance management.
- Excellent stakeholder engagement and communication skills.
- Confidence working in a hybrid role, balancing home working with on-site collaboration.
- Opportunity to shape and improve a critical housing service.
- Play a key role in a major system and process transformation.
- Flexible hybrid working (home-based with 1-2 days per week on site in Manchester).
- Supportive, values-driven organisation with a focus on continuous improvement.
Rent Setting & Systems Process Improvement in Manchester employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Setting & Systems Process Improvement in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile highlights your experience in rent setting and process improvement. Engage with relevant content and connect with industry professionals to boost your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of housing management systems. Be ready to discuss how you've streamlined processes in the past and how you can bring that expertise to the new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Rent Setting & Systems Process Improvement in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in rent setting and process improvement. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Team Management Skills: Since this role involves managing a small team, it’s crucial to emphasise your staff management experience. Share examples of how you've coached or developed team members in previous roles – we love to see that leadership flair!
Highlight Your System Implementation Experience: If you’ve been involved in implementing housing management systems, make sure to mention it! We’re keen on candidates who can demonstrate hands-on experience with system changes, so share those stories that show your impact.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Numbers
Make sure you brush up on your knowledge of rent and service charge calculations. Be prepared to discuss how you’ve improved these processes in the past, and think about specific examples where you’ve streamlined operations or ensured compliance with legislation.
✨Showcase Your Leadership Skills
Since this role involves managing a small team, be ready to share your experiences in staff management. Talk about how you've coached team members, handled performance issues, and fostered a collaborative environment. Highlight any successful projects where your leadership made a difference.
✨Emphasise Process Improvement Experience
This position is all about improving processes, so come armed with examples of how you've redesigned workflows in previous roles. Discuss any automation initiatives you've led and how they benefited the organisation. Be specific about the tools and methodologies you used.
✨Engage with Stakeholders
Collaboration is key in this role, so prepare to talk about how you've worked with different teams, like Finance and IT, in the past. Share examples of how you’ve translated business requirements into actionable plans and how you’ve ensured everyone was on board during changes.