Operations Coordinator - Nights included in Manchester

Your new company An established organisation with a nationwide customer network is looking to strengthen its operations team with a proactive and organised Operations Coordinator. Operating in a fast-paced, 24/7 service environment, the business prides itself on delivering exceptional support and rapid response to customer requirements around the clock. Your new role As an Operations Coordinator, you'll play a crucial role in ensuring requests are managed efficiently and customers receive timely updates. Working on a rotating shift pattern covering both days and nights (8am-8pm and 8pm-8am), you'll act as a central point of contact, coordinating responses and maintaining service levels outside of standard business hours. Managing and coordinating activation notifications and call-outs. Liaising with suppliers and service partners to arrange attendance and response activities. Chasing and monitoring supplier attendance, obtaining ETA updates and communicating these to relevant stakeholders. Handling a variety of out-of-hours customer requests, ensuring they are actioned promptly and accurately. Updating internal systems with real-time information and maintaining detailed records of all activity. Escalating urgent issues where appropriate and ensuring they are resolved efficiently. Delivering a high level of customer service while prioritising multiple tasks in a fast-moving environment. What you'll need to succeed Previous experience in a coordination, scheduling, dispatch, helpdesk, customer service or operations-based role. Excellent communication skills and confidence in liaising with customers, suppliers and internal stakeholders. Strong organisational skills with the ability to manage multiple priorities simultaneously. Ability to remain calm and make informed decisions in a fast-paced environment. Good attention to detail and accurate record-keeping skills. Strong IT skills and confidence using business systems. Flexibility to work a rotating shift pattern covering both day and night shifts. A proactive and team-focused approach with a willingness to take ownership of issues through to resolution.
What you'll get in return Competitive salary of £28,000. Comprehensive training and ongoing support. A varied and fast-paced role where no two shifts are the same. Opportunity to work within a supportive and collaborative team environment. Long-term career development opportunities within a growing organisation. Generous holiday entitlement and additional company benefits.
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