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For Companies At a Glance
- Tasks: Keep the bank's tech systems running smoothly and respond to incidents.
- Company: Join a Tier 1 Bank with a strong international presence.
- Benefits: Competitive day rate and dedicated support throughout your application.
- Why this job: Be part of a central command team ensuring operational excellence in tech.
- Qualifications: Good understanding of IT infrastructure and experience with monitoring tools.
- Other info: Fixed shift pattern with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Your new company is a Tier 1 Bank based in Chester.
Your new role involves keeping the bank's technology systems running smoothly and responding quickly when issues arise. This role focuses on operational excellence through detecting, predicting, and preventing customer and business-impacting technology incidents, while ensuring rapid service restoration when disruptions occur. The role operates a fixed shift pattern of 07:00 - 16:00.
What you’ll need to succeed:
- Good understanding of IT infrastructure, Cloud technology, and network operations.
- Experience with monitoring tools (Essential).
- Some experience with incident management (Essential).
- Working knowledge of Microsoft Outlook, Word, Excel.
- Knowledge of Remedy and ServiceNow.
- Familiarity with ITIL principles (certifications desirable).
What you’ll get in return:
An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.
What you need to do now:
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Infrastructure Support in Manchester employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Tier 1 Banks. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience with IT infrastructure and incident management. Use real examples to demonstrate how you've tackled tech issues in the past.
✨Tip Number 3
Stay sharp on your tools! Brush up on monitoring tools and ITIL principles before interviews. Being able to talk confidently about these will show you're serious about the role and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help.
We think you need these skills to ace Infrastructure Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT infrastructure and cloud technology. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or tools you've used!
Showcase Your Monitoring Tools Experience: Since experience with monitoring tools is essential, include specific examples of tools you’ve worked with. We love seeing how you’ve used these tools to detect and manage incidents effectively.
Highlight Incident Management Skills: If you have experience in incident management, make it stand out! Describe situations where you’ve successfully resolved issues and restored services quickly. This will show us you can handle the pressure of keeping systems running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we’re here to support you every step of the way!
How to prepare for a job interview at Hays
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of IT infrastructure, cloud technology, and network operations. Be ready to discuss specific tools and technologies you've worked with, especially monitoring tools, as this will show your hands-on experience.
✨Incident Management Experience is Key
Prepare to share examples of how you've handled incidents in the past. Think about times when you detected, predicted, or prevented technology issues. This will demonstrate your ability to maintain operational excellence, which is crucial for the role.
✨Familiarise Yourself with ITIL Principles
If you have any ITIL certifications, be sure to mention them! Even if you don’t, having a solid understanding of ITIL principles can set you apart. Brush up on the basics and be ready to discuss how they apply to incident management.
✨Practice Makes Perfect
Conduct mock interviews with a friend or use online resources to practice common interview questions related to the role. Focus on articulating your experience with Microsoft Outlook, Word, and Excel, as well as any familiarity with Remedy and ServiceNow.
