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- Tasks: Handle housing complaints and assist customers with empathy and care.
- Company: A supportive North West Housing Association focused on customer care.
- Benefits: Competitive hourly rate and on-the-job training from experienced leaders.
- Other info: Opportunity for hybrid work after training and excellent career development.
- Why this job: Make a real difference by resolving complaints and helping people in your community.
- Qualifications: Strong communication skills and a caring attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Your new company: We are currently recruiting for a Complaints handler for a North West Housing Association.
Your new role: You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing Ombudsman Service). You will deal with initial complaints over the phone, triaging and assisting with complaints and where needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance. This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience.
What you'll need to succeed: The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate.
What you'll get in return: You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Complaints Handler in Manchester employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Handler in Manchester
✨Tip Number 1
Make sure you know the ins and outs of the Housing Ombudsman Service code. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Role-play handling complaints with a friend or family member to get comfortable with the process. The better you can articulate your thoughts, the more confident you'll be during the interview.
✨Tip Number 3
Show off your empathy! Think of examples from your past experiences where you've gone the extra mile for someone. This will demonstrate your caring nature, which is crucial for a complaints handler.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Housing Complaints Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints and customer service. Use keywords from the job description to show that you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've successfully managed complaints in the past, and express your enthusiasm for the role at our housing association.
Showcase Your Interpersonal Skills: In your application, emphasise your ability to communicate effectively and empathetically with customers. We want to see that you can go the extra mile to resolve issues!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Hays
✨Know the HOS Code Inside Out
Familiarise yourself with the Housing Ombudsman Service (HOS) code before your interview. Understanding its principles will not only show your commitment to the role but also help you answer questions about how you would handle complaints in line with these guidelines.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Think about situations where you resolved issues or escalated complaints, as this will demonstrate your interpersonal skills and ability to go the extra mile.
✨Demonstrate Empathy and Accountability
Be ready to discuss how you approach complaints with empathy. Share specific instances where you’ve shown care for a customer's situation, and highlight your accountability in resolving their issues. This will resonate well with the values of the housing association.
✨Organise Your Thoughts
Since the team is busy, it’s crucial to show that you can manage your workload effectively. Prepare to talk about your organisational strategies and how you prioritise tasks, especially when it comes to triaging complaints and knowing when to escalate them.