At a Glance
- Tasks: Provide exceptional customer service and support clients with their enquiries.
- Company: Award-winning professional services firm in central Manchester.
- Benefits: Comprehensive benefits package and supportive working environment.
- Other info: Opportunity for growth in a fast-paced, high-performing organisation.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Experience in customer service and strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Hays are recruiting for a Client Services Executive on a permanent basis. This role is based in central Manchester and is fully office-based.
Are you an experienced customer service professional looking to bring your skills to a dynamic, high-performing organisation? An award-winning professional services firm is seeking a Client Services Executive to join its busy and fast-growing Client Services team.
As a Client Services Executive, you will:
- Communicate with clients across multiple channels, providing exceptional customer service and supporting them with their enquiries
- Accurately obtain and record client information using case management software
- Proven experience in a client-facing or customer service role, within professional services
- Strong attention to detail and accurate data entry skills
- A strong academic background
- Knowledge of Proclaim (or other case management systems)
The organisation offers a rewarding and supportive working environment, along with a comprehensive benefits package.
Customer Relationship Executive / Manager in Manchester employer: Hays
Join an award-winning professional services firm in the heart of Manchester, where your customer service expertise will be valued and nurtured. With a strong emphasis on employee growth and a supportive work culture, you'll enjoy a comprehensive benefits package and the opportunity to thrive in a dynamic team environment. This is not just a job; it's a chance to build a meaningful career in a high-performing organisation that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Executive / Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Relationship Executive role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on showcasing your customer service skills and how you handle client enquiries – it’s all about that exceptional service vibe!
✨Tip Number 3
Research the company! Get to know their values and what they stand for. This will not only help you tailor your responses but also show them that you’re genuinely interested in being part of their dynamic team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Relationship Executive / Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Relationship Executive role. Highlight your customer service experience and any relevant software knowledge, like Proclaim, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client services and how your background makes you a perfect fit for our dynamic team. Keep it engaging and personal!
Showcase Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check your information and formatting to demonstrate your strong attention to detail right from the start.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hays
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a client, as this role is all about exceptional service. Be ready to discuss how you handle difficult situations and keep clients happy.
✨Familiarise Yourself with Case Management Software
Since the job mentions using case management software like Proclaim, it’s a good idea to get familiar with it or similar systems. If you’ve used any software in the past, be prepared to talk about how you navigated it and how it helped you manage client information effectively.
✨Show Off Your Attention to Detail
This role requires strong attention to detail, so think of examples that showcase your accuracy in data entry and client communication. You might want to mention any processes you’ve implemented to ensure nothing slips through the cracks.
✨Research the Company Culture
Before the interview, take some time to research the company and its culture. Understanding their values and what they look for in a team member can help you tailor your answers. Plus, it shows you’re genuinely interested in being part of their dynamic team!
