Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, resolve issues, and retain their loyalty in a fast-paced environment.
- Company: Join a dynamic team in Manchester focused on exceptional customer service.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a supportive office culture with temp-to-perm progression.
The predicted salary is between 15600 - 36400 £ per year.
We are looking for a confident, proactive, and customer-focused individual to join our clients Manchester team as a Customer Service & Retentions Advisor. This temp-to-perm opportunity is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and has a passion for delivering exceptional service while identifying opportunities to retain and grow customer value.
You’ll be the first point of contact for customers, handling enquiries, resolving issues, and working to retain customers who may be considering cancelling or reducing their services. This role is to start in March on a temporary to permanent basis, fully office-based.
Your new role
- Handle inbound customer enquiries via phone, email, and/or live chat.
- Provide clear, accurate, and friendly support to resolve issues quickly and effectively.
- Ensure all customer interactions are documented in the CRM system.
- Engage customers who express dissatisfaction or intent to leave, using active listening and problem-solving to retain their business.
- Identify opportunities to offer suitable alternatives, upgrades, or loyalty benefits.
- Meet and exceed retention targets and KPIs.
- Take ownership of customer issues through to resolution.
- Liaise with internal teams to escalate or resolve complex queries.
- Follow company processes to ensure compliance and accuracy.
- Maintain excellent product knowledge to confidently support and advise customers.
- Contribute ideas on how to improve customer experience and reduce churn.
- Work positively as part of a supportive, collaborative team.
What you’ll need to succeed
- Previous experience in customer service, contact centre, or retention-based roles (desirable but not essential).
- Strong communication skills with the ability to handle challenging conversations professionally.
- Confident, resilient, and target-driven.
- Ability to multitask, prioritise workload, and maintain attention to detail.
- Comfortable working in a fast-paced, structured environment.
- Competent with IT systems, CRM tools, and MS Office.
What you’ll get in return
- Temporary-to-permanent progression based on performance.
- Full training and ongoing coaching.
- A supportive and friendly office environment in Manchester.
- Salary up to £26,000.
- Career growth opportunities within the business.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Customer Relations in Manchester employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations in Manchester
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling those tricky conversations.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of situations where you successfully resolved issues or retained customers. This will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Relations in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Relations role. Highlight any previous customer service experience and showcase how you've successfully handled challenging situations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service. Share specific examples of how you've gone above and beyond for customers, and how you can contribute to our team's success.
Showcase Your Communication Skills: Since this role involves handling enquiries and resolving issues, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to engage with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to handle inquiries and resolve issues effectively. This will help you demonstrate your knowledge and confidence during the interview.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and professionally. Use examples from past experiences where you successfully managed challenging conversations. This will highlight your strong communication skills, which are crucial for this role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved customer issues or retained clients. Think about the strategies you used and how they benefited both the customer and the company. This will show your proactive approach to customer relations.
✨Familiarise Yourself with CRM Tools
Since the role involves using CRM systems, it’s a good idea to familiarise yourself with common tools and their functionalities. Mentioning your comfort with IT systems during the interview can set you apart as a tech-savvy candidate.
