At a Glance
- Tasks: Provide top-notch customer service and process claims efficiently in a busy team.
- Company: Join Hays, a leader in customer service with a focus on teamwork.
- Benefits: Gain valuable experience in a fast-paced environment with immediate start.
- Other info: Temporary role for at least 8 weeks with potential for growth.
- Why this job: Perfect for those who thrive in dynamic settings and love helping others.
- Qualifications: Previous customer service or admin experience and a confident phone manner.
The predicted salary is between 24000 - 28000 £ per year.
Hays are currently recruiting a Customer Service Administrator to join a busy and customer-focused team on a temporary basis for a minimum of 8 weeks. This role involves high-volume phone-based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast-paced environment.
- Responding to customer queries regarding claims and processes
- Accurately processing claims and updating internal systems
- Gathering and verifying information to support claims assessment
- Managing workloads effectively while meeting deadlines and service levels
- Providing a high standard of customer care at all times
- Previous experience in a customer service, call-handling, or administrative role
- Confident and professional telephone manner
- Reliable, adaptable, and available for a minimum 8-week temporary assignment
- Temporary role with a minimum commitment of 8 weeks
- Immediate start available
- This is an office based role.
Client Services Senior Administrator in Manchester employer: Hays
Hays is an excellent employer that values its employees by fostering a dynamic and supportive work culture, particularly in the fast-paced environment of customer service. With a focus on professional development, employees are encouraged to grow their skills while enjoying the benefits of a collaborative team atmosphere. Located in a vibrant area, Hays offers a unique opportunity for those looking to make a meaningful impact in their roles while being part of a reputable organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Senior Administrator in Manchester
✨Tip Number 1
Get to know the company! Research Hays and their customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves high-volume phone-based customer service, try role-playing with a friend or family member. This will boost your confidence and help you sound professional when handling calls.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage workloads and meet deadlines. Think of examples from your past experiences where you juggled multiple tasks effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're proactive and keen on landing that Client Services Senior Administrator role with us!
We think you need these skills to ace Client Services Senior Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how you've handled high-volume calls and processed claims in the past, so don’t hold back on those details!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills and how you thrive in fast-paced environments – we love that!
Show Off Your Communication Skills:Since this role involves a lot of phone-based customer service, make sure to showcase your confident and professional telephone manner in your application. We want to know you can handle customer queries with ease!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers and provide examples of your past experiences in similar roles. This will show that you understand the importance of high-quality customer care.
✨Demonstrate Your Organisational Skills
Since the role requires managing workloads effectively, prepare to share specific strategies you use to stay organised. Talk about tools or methods you employ to prioritise tasks and meet deadlines, as this will highlight your ability to thrive in a fast-paced environment.
✨Practice Your Phone Manner
Given that this position involves high-volume phone-based customer service, practice your telephone etiquette. Conduct mock calls with a friend to refine your tone and clarity. A confident and professional phone manner can make a significant difference in how you come across during the interview.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that assess your problem-solving skills. Think of situations where you had to gather and verify information quickly to support claims assessment. Sharing these experiences will demonstrate your capability to handle the responsibilities of the role effectively.
