At a Glance
- Tasks: Deliver exceptional client experiences and coordinate meetings in a vibrant office environment.
- Company: Join a leading company in Manchester City Centre with a focus on client satisfaction.
- Benefits: Earn £25,000 with excellent benefits and opportunities for self-development.
- Other info: Dynamic role with a supportive team and opportunities to grow your career.
- Why this job: Be the face of the company, making a real impact on client interactions and events.
- Qualifications: Experience in hospitality or corporate reception, strong IT skills, and excellent communication.
The predicted salary is between 25000 - 25000 £ per year.
Your new company
Hays are recruiting for a permanent client services and meeting coordinator. This role is fully office based in Manchester City Centre.
Your new role
To deliver an exceptional, world-class client experience by supporting all aspects of client services, including reception, concierge, and the full coordination and delivery of meeting rooms and event spaces. The role ensures seamless service across all touchpoints, combining hospitality, technical support, and operational excellence.
Key Responsibilities
- Client Experience & Front-of-House
- Provide a professional meet-and-greet service for clients and guests, both in person and virtually.
- Deliver a high-end, hospitality-led experience, anticipating and responding to client needs.
- Offer a concierge-style service, including arranging transport and local recommendations.
- Build strong rapport with clients, acting as a trusted and approachable point of contact.
- Meeting & Events Coordination
- Manage meeting room setups, including furniture layouts, catering arrangements, and technical requirements.
- Coordinate end-to-end meeting support, from booking through to completion.
- Act as the primary contact for key meetings and events, offering guidance and expertise.
- Work closely with business development and events teams to support planning and delivery.
- Audio-Visual & Technical Support
- Support the use of in-room technology, including video conferencing (e.g. Teams), presentation tools, and audio systems.
- Troubleshoot AV and technical issues using structured problem-solving approaches.
- Provide user support for Wi-Fi, printing, and presentation software, including PowerPoint enhancements.
- Liaise with specialist teams to escalate and resolve technical faults.
- Operational Coordination
- Collaborate with internal teams (technology, catering, facilities, maintenance) to ensure smooth service delivery.
- Monitor room and space utilisation, ensuring efficient use of resources.
- Resolve scheduling conflicts and competing demands for space and services.
- Maintain high standards across meeting rooms and client areas, ensuring they are fully equipped and presentable.
- Coordinate deliveries, ensuring prompt communication with relevant teams.
- Administration & Compliance
- Manage administrative tasks including reporting, financial reconciliation, and invoicing.
- Maintain accurate records of bookings and service usage.
- Adhere to organisational policies, procedures, and service standards.
- Follow all health and safety regulations, including emergency and business continuity procedures.
- Support additional workplace duties as required.
What you'll need to succeed
- Proven experience in a corporate reception, hospitality, or meeting room environment.
- Experience using booking or space management systems (e.g. Eptura/Condeco) is desirable.
- Strong IT proficiency, including Microsoft Office, Outlook, and AV/conferencing platforms.
- Excellent written and verbal communication skills, with the ability to engage at all levels.
- Strong interpersonal skills with the ability to build rapport quickly.
- Well-organised with a structured and methodical approach to work.
- Ability to manage multiple priorities in a fast-paced environment.
- Confident in resolving conflicts and handling competing demands.
- Comfortable working independently as well as part of a team.
- Proactive, adaptable, and solutions-focused mindset.
What you'll get in return
This role is paying £25,000, excellent benefits and a fantastic business which promotes self-development.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Client Services Administrator in Manchester employer: Hays
Hays is an exceptional employer located in the vibrant Manchester City Centre, offering a dynamic work environment that prioritises client satisfaction and operational excellence. With a strong focus on employee development, Hays provides comprehensive training and growth opportunities, ensuring that team members can thrive in their roles while delivering a high-end, hospitality-led experience to clients. The collaborative culture fosters teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your meet-and-greet skills! Since this role is all about client experience, make sure you can confidently introduce yourself and engage with others. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows your interest in the role and helps you understand how you can contribute to their client services. Think about what you want to know regarding their meeting coordination processes or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’re the perfect fit.
We think you need these skills to ace Client Services Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Services Administrator role. Highlight any relevant experience in hospitality, client services, or event coordination to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional client experiences and how your background aligns with our needs. Keep it engaging and personal!
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients and teams, make sure your written application showcases your excellent communication skills. Use clear, concise language and a friendly tone to reflect your interpersonal abilities.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Services Administrator. Familiarise yourself with the company’s approach to client experience and think about how your past experiences align with their expectations.
✨Showcase Your Hospitality Skills
During the interview, be ready to share specific examples of how you've delivered exceptional client service in previous roles. Highlight any situations where you anticipated client needs or resolved issues effectively, as this will demonstrate your proactive mindset.
✨Get Comfortable with Tech
Since the role involves technical support, brush up on your knowledge of AV systems and conferencing tools like Teams. Be prepared to discuss how you've used technology to enhance client experiences or troubleshoot issues in the past.
✨Demonstrate Your Organisational Skills
The ability to manage multiple priorities is crucial for this role. Share examples of how you've successfully coordinated events or managed schedules in a fast-paced environment, showcasing your structured and methodical approach to work.
