At a Glance
- Tasks: Provide exceptional customer service and support clients with their enquiries.
- Company: Award-winning professional services firm in central Manchester.
- Benefits: Comprehensive benefits package and supportive working environment.
- Other info: Opportunity for growth in a fast-paced, high-performing organisation.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Experience in client-facing roles and strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Hays are recruiting for a Client Services Executive on a permanent basis. This role is based in central Manchester and is fully office-based.
Are you an experienced customer service professional looking to bring your skills to a dynamic, high-performing organisation? An award-winning professional services firm is seeking a Client Services Executive to join its busy and fast-growing Client Services team.
As a Client Services Executive, you will:
- Communicate with clients across multiple channels, providing exceptional customer service and supporting them with their enquiries
- Accurately obtain and record client information using case management software
- Proven experience in a client-facing or customer service role, within professional services
- Strong attention to detail and accurate data entry skills
- A strong academic background
- Knowledge of Proclaim (or other case management systems)
The organisation offers a rewarding and supportive working environment, along with a comprehensive benefits package.
Client Management - Executive Director in Manchester employer: Hays
Join an award-winning professional services firm in the heart of Manchester, where you will thrive in a dynamic and high-performing environment. With a strong focus on employee growth and development, we offer a comprehensive benefits package and a supportive work culture that values exceptional customer service. This is an excellent opportunity for experienced professionals to make a meaningful impact while enjoying the vibrant atmosphere of central Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Client Management - Executive Director in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions, especially around customer service scenarios, so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Client Services Executive position. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Client Management - Executive Director in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Services Executive role. Highlight your customer service experience and any relevant software knowledge, like Proclaim, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client services and how your background makes you the perfect fit for our dynamic team.
Showcase Attention to Detail:Since this role requires strong attention to detail, ensure your application is free from typos and errors. A polished application shows us you care about accuracy, which is key in client management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hays
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Services Executive. Familiarise yourself with the company's values and how they approach customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves communicating with clients across multiple channels, prepare examples of how you've successfully handled client interactions in the past. Think about specific situations where you provided exceptional service or resolved issues effectively.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role, especially when it comes to data entry and using case management software. Be ready to discuss how you've ensured accuracy in your previous roles and any systems you've used, like Proclaim or similar tools.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Client Services team. This shows that you're engaged and serious about finding the right fit for both you and the organisation.
