At a Glance
- Tasks: Deliver effective maintenance services and respond to tenant queries.
- Company: Established Housing Association in Belfast with a supportive environment.
- Benefits: Immediate start, potential for permanent role, and valuable experience.
- Other info: Opportunity for career growth within a respected organisation.
- Why this job: Make a difference in housing while developing your skills in a key role.
- Qualifications: Relevant qualification or experience in maintenance and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Your new company
The services of Hays have been retained by our client, an established Housing Association based in Belfast, to recruit a Maintenance Officer on a temporary contract basis for a period of c. 6 months with the possibility of further extension. It is envisaged that this role will be recruited by the Association on a permanent basis in due course. The Association has a portfolio which includes supported housing, housing for the elderly and general family accommodation.
Your new role
You will ensure the delivery of an effective response maintenance service which will include:
- Responding directly to tenant queries regarding maintenance requests and processing requests in accordance with the association's policy and procedures.
- Undertaking detailed inspection of void properties, bringing them back to a suitable standard within agreed timeframes.
- Monitoring contractor performance, ensuring conditions of contracts are complied with.
- Maintaining an effective filing and computerised diary system in respect of housing maintenance issues, updating property information and maintenance activity.
- Reviewing and authorising contractor payments.
What you'll need to succeed
To be considered for this role, you must possess:
- A 3rd level qualification or equivalent in a relevant subject with a minimum of 1 years' experience in a similar role. Alternatively, you should have a minimum of 2 years' experience in a similar role.
- Excellent customer service and communication skills.
- A good working knowledge of Microsoft Office packages, including Word, Excel and Outlook.
What you'll get in return
This role offers an immediate start and the opportunity to take up a key role with an established Housing Association based in Belfast. It is envisaged that this role will be recruited on a permanent basis in due course. The initial temporary contract role might interest an individual who is seeking a contract role, but it may also offer good exposure to the post for an individual interested in securing the role on a permanent basis.
What you need to do now
Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Maintenance Officer (Housing Association) employer: Hays
Join an established Housing Association in Belfast, where you will play a vital role in ensuring the delivery of effective maintenance services. With a strong commitment to employee development and a supportive work culture, this organisation offers opportunities for growth and the potential for permanent employment after your initial contract. Enjoy the satisfaction of making a difference in the community while working in a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Officer (Housing Association)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Maintenance Officer role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the Housing Association's values and recent projects. This will help you tailor your responses and show that you're genuinely interested in their work.
✨Tip Number 3
Practice your customer service skills! Since this role involves responding to tenant queries, think of scenarios where you can demonstrate your problem-solving abilities and effective communication.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Maintenance Officer position.
We think you need these skills to ace Maintenance Officer (Housing Association)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in maintenance and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Maintenance Officer role. We love seeing genuine enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications quickly and easily.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes tracking your application a breeze for both you and us.
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the role of a Maintenance Officer inside out. Familiarise yourself with the Housing Association's policies and procedures, especially around maintenance requests and contractor management. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves direct communication with tenants, be prepared to discuss your customer service experience. Think of specific examples where you've successfully resolved issues or improved tenant satisfaction. This will demonstrate your ability to handle queries effectively.
✨Get Tech-Savvy
Brush up on your Microsoft Office skills, particularly Word, Excel, and Outlook. You might be asked about how you use these tools in your day-to-day tasks. Consider preparing a few examples of how you've used these applications to manage maintenance records or communicate with contractors.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. This could be about the types of properties you'll be managing or how the association measures contractor performance. Asking questions shows your genuine interest in the role and helps you assess if it's the right fit for you.
