Property Management Manager in Luton

An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets.

As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders.

• Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety.
• Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes.
• Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes.
• Oversee contractor performance, ensuring compliance with service level agreements.
• Maintain robust Permit-to-Work and contractor control processes.
• Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021.
• Manage site risk assessment and ensure corrective actions are completed within agreed timescales.
• Support the development and maintenance of the Building Safety Case and Golden Thread.
• Carry out regular safety inspections, audits, and monitoring activities.
• Deliver a high-quality, resident-focused service, ensuring a positive customer experience.
• Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days).
• Support community engagement initiatives and resident events.

• Support budget planning and ongoing financial management of schemes.
• Monitor expenditure and ensure cost control across all services and projects.
• Manage asset registers and oversee stock control where applicable.
• Liaise with contractors and suppliers to ensure service delivery meets agreed standards.
• Attend regular meetings and provide updates to the Senior Property Services Manager.
• Participate in an on-call Rota for major incidents.
• Travel regularly between sites within the regional portfolio.
• Lead, motivate, and develop team members to deliver high performance.
• Support recruitment, onboarding, and training of team members.

Strong understanding of high-rise building compliance and health and safety requirements. Experience managing contractors, budgets, and service delivery. Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential). Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication.

Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software. IOSH or NEBOSH qualification.

A competitive salary range of £40,000 - £45,000 ~ Discretionary bonus ~ 25 days holiday + 8 bank holidays (pro rata if part-time) ~ Personal Pension Plan (salary sacrifice available) ~ Employee Assistance Program ~ Life Assurance ~ Optical vouchers ~ Cycle and Tech schemes.